Visitor Engagement Associate

2 weeks ago


Flint, Michigan, United States Flint Cultural Center Corporation Full time
Job Overview

Position Title: Floor Staff

Location: Sloan Museum of Discovery

Department: Education

Reports to: Curator of Education and Outreach

FLSA Status: Non-Exempt

Employment Type: Part-Time (Approx. 20 hours/week)

Compensation: $14.00/hour

About Flint Cultural Center Corporation

At Flint Cultural Center Corporation, we foster a workplace characterized by enthusiasm and commitment. Situated in the vibrant community of Genesee County, we are a non-profit organization dedicated to providing exceptional services that enrich our region. Our team members flourish in a supportive atmosphere where their contributions are recognized and valued. We take pride in the positive influence we have, delivering vital services that resonate with our visitors. Here, appreciation and support are integral to our culture, nurturing a team that is not only engaged but also deeply passionate about their impactful work.

Position Summary

The Floor Staff play a crucial role in enhancing visitor experiences at the Sloan Museum of Discovery. Individuals in this role will actively interact with and assist guests as they navigate the museum's exhibits. They will possess a comprehensive understanding of the museum's functions to effectively support visitors, volunteers, and fellow staff members. Responsibilities include conducting demonstrations, leading tours, and facilitating activities within the galleries and other program areas, as well as addressing inquiries and ensuring a clean and safe environment.

Key Responsibilities
  • Engage visitors with friendly, courteous, and welcoming interactions.
  • Project a positive and professional image as a representative of the museum.
  • Welcome and orient both individual and group visitors, providing information about programs, events, and membership.
  • Conduct brief demonstrations, tours, and activities throughout the museum.
  • Proactively engage with visitors to enhance their overall experience.
  • Monitor visitor engagement while ensuring that galleries are well-maintained and operational. Identify and report any issues to the appropriate museum personnel.
  • Maintain a thorough understanding of all exhibits to guide guests effectively and facilitate their interactions.
  • Assist in preparing instructional materials for floor content and other educational programs.
  • Oversee exhibits to ensure they are functioning properly, performing minor maintenance as needed, and reporting any concerns to the Exhibit department.
  • Participate actively in ongoing training sessions.
  • Perform additional duties as assigned, which may include supporting other museum departments.
Qualifications
  • Ability to interact courteously and respectfully with diverse audiences, staff, and volunteers.
  • Must be welcoming, attentive, approachable, and responsive to visitors and colleagues.
  • Enjoy working with children and promoting child-directed play and learning.
  • Strong organizational, oral, and written communication skills.
  • Ability to collaborate effectively in a team environment.
  • Self-motivated with the ability to work independently without direct supervision and solve problems as they arise.
  • Capacity to thrive in a dynamic, fast-paced setting.
  • Exceptional customer service skills.
Education and Experience
  • High school diploma required.
  • Preferred background in education, STEM, or relevant group presentation experience.
  • Reliable transportation and ability to pass a background check are necessary.

The Flint Cultural Center Corporation is an Equal Opportunity Employer.



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