Assistant Manager

6 days ago


Flint, Michigan, United States Holidayinnclub Full time

Job Summary

This role is responsible for bringing the Holiday Inn Club brand promise to life in resort recreational and entertainment departments. As a guest advocate and advisor to the Manager of Guest Engagement, you will lead the daily operations of assigned work teams in the waterpark and pool area. Success in this role is measured by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings.

Key Responsibilities

  • Hiring, training, coaching, and scheduling of assigned team members.
  • Development of Performance Development Plans (PDPs), evaluation, and active coaching to develop Brandhearted guest engagement delivery staff.
  • Analyze and recommend adjustments to staffing, performance targets, and resources to achieve results.
  • Assist with managing department engagement plans, talent review, and succession planning.
  • Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions.
  • Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction.
  • Ensure that special needs and requests of guests, VIPs, and repeat visitors are fulfilled.
  • Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards.
  • Actively model the brand behaviors in all aspects of the business.
  • Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
  • Assist with managing the daily execution of well-defined activities and entertainment strategies and programs developed by others.
  • Implement and maintain consistent delivery of guest engagement brand standards and ways of working that create fun and immersive experiences for the entire family.
  • Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members, and resort assets in compliance with owners' policies and procedures, and regulatory requirements.
  • Maintain partnership and compliance with third-party vendors for contracts, performance standards, and inspections.

Requirements

  • High School Diploma or GED equivalent required.
  • Four-year college degree preferred.
  • 2 years of customer-facing service/hospitality experience.
  • Current nationally recognized ILTP Lifeguard certification preferred.
  • ILTP Lifeguard Instructor Certification preferred.
  • Driving record must qualify to drive company-owned vehicles.
  • Must be at least 21 years of age with a valid driver's license, and minimum of 4 years of driving experience.

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