Clinical Operations Assistant

7 days ago


Lake Zurich, Illinois, United States Team Rehabilitation Services, LLC Full time
Job Summary

Team Rehabilitation Services, LLC is seeking a highly skilled and compassionate Patient Administrative Coordinator to join our team. As a key member of our clinic staff, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.

Key Responsibilities
  • Patient Communication: Greet patients in a friendly and professional manner, verify appointments, and assist with completing necessary paperwork.
  • Scheduling and Coordination: Maintain complex schedules, ensuring patients are scheduled for the appropriate number of visits, and coordinate with physical therapists and other staff members to accommodate patient needs.
  • Insurance and Billing: Assist patients with insurance-related questions, verify and explain insurance benefits, and obtain and track authorizations as needed.
  • Record Keeping: Accurately update and maintain records in our electronic medical and billing record system, including billing changes and follow-up tasks.
  • Financial Transactions: Collect copayments, process payments in a timely and professional manner, and issue receipts as needed.
  • Performance Analysis: Input data collected from in-house research to determine clinic performance and support management in making informed decisions.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Previous experience in a patient-centered healthcare position or customer-facing role is an asset.
  • Skills: Excellent written and verbal communication skills, solid basic computer skills, and a commitment to diversity, equity, and inclusion.


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