Patient Service Representative

5 days ago


Crystal Lake, Illinois, United States Advocate Aurora Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Service Representative - Clinical Operations to join our team at Advocate Aurora Health. As a key member of our clinical operations team, you will play a critical role in ensuring the smooth operation of our medical offices and providing exceptional patient care.

Key Responsibilities
  • Patient Services: Provide efficient and high-quality service to patients, including registering patients, coordinating scheduling, and answering incoming telephone calls.
  • Billing Services: Ensure accurate and timely billing information, including reviewing encounter forms, entering patient charges, and batching encounter forms.
  • Medical Record Services: Maintain accurate and up-to-date medical records, including loose filing and re-filing of charts, and releasing information from records according to corporate policies and procedures.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: One to two years of related customer service experience, preferably in a healthcare setting.
  • Skills: Strong communication and problem-solving skills, with the ability to work in a high-volume, multiple-task environment.
Working Conditions
  • Physical Requirements: Ability to function in a fast-paced environment, with exposure to ill patients and the ability to lift up to 35 pounds without assistance.

This is a challenging and rewarding role that requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a team environment. If you are a motivated and organized individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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