Guest Services Representative

2 weeks ago


Fort Lauderdale, Florida, United States UFC Gym Full time
Job Overview

The Receptionist for Fitness Center plays a crucial role in upholding the Ultimate Service Promise by delivering exceptional customer support to our members and visitors.


Key Responsibilities:
  • Customer Interaction:
    • Warmly welcomes guests and members, ensuring they receive prompt assistance.
    • Handles incoming calls with professionalism and efficiency.
    • Implements proper check-in protocols for members.
    • Addresses member inquiries, requests, and concerns effectively, escalating to management when necessary.
    • Maintains records including the Maintenance Log, Fitness profiles, and group fitness reservations.
    • Reports any unsafe conditions or emergencies to management immediately.
  • Operational Duties:
    • Ensures the front desk and lobby area are consistently tidy and organized.
    • Monitors retail performance to ensure club goals are met and exceeded.
    • Contacts members regarding overdue payments in collaboration with Front Desk Representatives.
    • Works closely with maintenance and cleaning staff to resolve any issues related to facility upkeep.

Qualifications:
  • Skills and Attributes:
    • Energetic with a friendly, outgoing demeanor and a positive outlook.
    • Strong interpersonal and communication skills, including telephone etiquette.
    • Customer service-oriented with a focus on professionalism and diplomacy.
    • Ability to follow both oral and written instructions accurately.
    • Capable of multitasking while maintaining attention to detail.
  • Education and Certifications:
    • High school diploma or GED is required.
    • Current CPR/AED certification is necessary.


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