Guest Services Representative

2 months ago


Fort Lauderdale, Florida, United States UFC Gym Full time
Position Overview

The Front Desk Attendant plays a vital role in ensuring an exceptional experience for all members and visitors at UFC Gym. This position is dedicated to upholding our commitment to delivering outstanding service.


Key Responsibilities:
  • Customer Interaction: Warmly welcome guests and members, providing prompt assistance and support.
  • Communication: Answer incoming calls with professionalism and efficiency, ensuring clear and helpful responses.
  • Check-In Procedures: Adhere to established protocols for member check-ins, ensuring a smooth process.
  • Issue Resolution: Address member inquiries and concerns effectively, escalating to management when necessary.
  • Record Keeping: Maintain accurate logs for maintenance requests, fitness profiles, and group fitness reservations.
  • Safety Awareness: Report any unsafe conditions or emergencies to management immediately.

Operational Duties:
  • Facility Maintenance: Ensure the front desk and lobby areas are clean and organized at all times.
  • Performance Monitoring: Track retail goals and collaborate with the team to achieve targets.
  • Member Outreach: Communicate with members regarding overdue payments in coordination with Front Desk Representatives.
  • Collaboration: Work closely with maintenance and cleaning staff to address any facility issues promptly.

Qualifications:
  • Skills: Energetic, friendly demeanor with a positive attitude; strong interpersonal and communication skills.
  • Customer Service: Demonstrated focus on providing excellent service with professionalism and diplomacy.
  • Instructional Understanding: Ability to follow both oral and written instructions accurately.
  • Multi-Tasking: Capable of managing multiple tasks while maintaining attention to detail.

Education and Certifications:
  • High school diploma or GED is required.
  • Current CPR/AED certification is necessary.


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