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Guest Services Coordinator

2 months ago

Fort Lauderdale, Florida, United States Oceanskyresort Full time

Guest Services Coordinator

At Oceanskyresort, the Guest Services Coordinator plays a pivotal role in ensuring that all visitors enjoy a welcoming and satisfying experience. This position involves managing guest inquiries and providing information about the various services and amenities available at our resort.

Key Responsibilities:

The Guest Services Coordinator serves as the initial point of contact for guests at the resort. Responsibilities include:

  • Providing guests with detailed information regarding resort services and amenities.
  • Managing room bookings and confirming reservation details prior to guest arrivals.
  • Maintaining current knowledge of room rates and housekeeping schedules to deliver accurate information.
  • Processing guest check-ins using reservation systems and directing guests to their accommodations.
  • Informing guests about on-site facilities and any necessary information for their use.
  • Addressing and resolving guest complaints effectively.
  • Preparing invoices and billing guests for their stay and any additional services utilized.
  • Engaging with guests to understand their unique needs and enhance their overall experience.

Essential Skills and Qualifications:

Computer Proficiency: A fundamental understanding of computer systems is essential, as the Guest Services Coordinator will utilize technology for guest check-ins, invoice creation, and managing online reservations.

Communication Skills: Excellent verbal and nonverbal communication abilities are crucial. The Coordinator must employ active listening to comprehend the specific needs of each guest and utilize nonverbal cues to gauge guest satisfaction.

Customer Service Expertise: Strong customer service skills are vital, as the Coordinator interacts with guests during check-in, check-out, and when they seek information.

Problem-Solving Abilities: The ability to identify and resolve issues is important, as guests may approach the Coordinator with various concerns.