Technical Support Specialist for Powertrain Systems

2 weeks ago


Mt Vernon, Illinois, United States PACCAR Winch Full time
Position Overview:
The Technical Support Specialist for Powertrain Systems is dedicated to providing exceptional aftersales support for PACCAR's innovative powertrain solutions, particularly focusing on battery electric vehicles (BEV) and advanced engine platforms.

Key Responsibilities:
As a vital member of the Advanced Diagnostics Group, your role will include:
1. Leading the establishment of third-tier diagnostic support for PACCAR Powertrain aftersales.
2. Coordinating strategies for aftersales diagnostics specific to battery electric vehicles.
3. Facilitating early product training and knowledge transfer in collaboration with engineering teams.
4. Consulting with subject matter experts to gather detailed information essential for resolving technical issues.
5. Providing technical guidance and direction to field service personnel.
6. Collaborating cross-functionally to address advanced diagnostic challenges.
7. Analyzing field and warranty data to identify critical issues and assess the effectiveness of solutions.
8. Supporting early issue identification programs during product launches.
9. Communicating effectively with dealers, field service teams, and other technical experts.
10. Offering on-site troubleshooting assistance to customers as needed.

Qualifications:
The ideal candidate will possess:
- A minimum of 5 years of relevant experience in automotive technical field service, preferably with heavy-duty trucks and OEM components.
- A strong electrical background, with proficiency in diagnostic tools such as multi-meters or oscilloscopes.
- Experience in technical field service for battery electric vehicles is preferred.
- Proven troubleshooting skills in engine and exhaust aftertreatment systems.
- Proficiency in Microsoft applications and strong PC skills.
- Excellent communication and customer interaction abilities.
- The capability to work independently as well as collaboratively within a team.
- Strong analytical skills and technical judgment.
- Organizational skills with the ability to adapt to changing project demands.
- Strong customer service and negotiation skills.
- Willingness to travel as required.

Education:
A minimum of an Associate's degree or Technical degree is required, with a Bachelor's degree in an appropriate engineering field preferred.

Company Overview:
PACCAR is a leading global company recognized for its excellence in the commercial vehicle sector, offering innovative solutions and services under renowned brands such as Kenworth, Peterbilt, and DAF trucks. Join us to be part of a dynamic team that is shaping the future of transportation technology.

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