Intermediate IT Support Specialist

2 weeks ago


Mt Vernon, Illinois, United States Leidos Full time

Position Overview

We are seeking an Intermediate IT Support Specialist to provide technical assistance and support for IT systems. This role involves diagnosing and resolving hardware and software issues, as well as overseeing customer service requests to ensure efficient resolution.

Key Responsibilities

  • Oversee the resolution of customer service requests in accordance with established Service Level Agreements (SLAs).

Essential Qualifications

  • Must be a US Citizen.
  • Possess a DoD Secret Clearance.
  • High School diploma with a minimum of 4 years of relevant experience.
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification.
  • Proficient in IT Enterprise Operations.
  • Experience with Microsoft Windows Operating System, version 10.
  • Familiarity with HP Service Manager, Remedy, or similar Service/Help Desk ticket management systems.
  • Basic skills in network troubleshooting.
  • Strong customer service capabilities.
  • Excellent verbal and written communication skills.
  • Ability to lift and carry up to 50 lbs for distances of up to 100 feet; able to lift 25 lbs vertically using ladders.
  • Capable of working in confined spaces and noisy environments.
  • Proficient in using basic hand tools and possess normal color vision.
  • Must be able to operate a personal or corporate vehicle for various project locations.

Desirable Qualifications

  • Highly organized and detail-oriented.
  • Strong leadership and teamwork abilities.
  • Self-driven with effective prioritization skills.
  • Analytical thinker with excellent communication skills across all organizational levels.

Compensation: $72,571.20



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