Intermediate IT Support Specialist
2 weeks ago
Position Overview
We are seeking an Intermediate IT Support Specialist to provide technical assistance and support for IT systems. This role involves diagnosing and resolving hardware and software issues, while also managing service requests to ensure efficient service delivery.
Key Responsibilities
- Oversee the resolution of service requests in accordance with defined Service Level Agreements (SLAs).
Essential Qualifications
- Must be a US Citizen.
- Possession of a DoD Secret Clearance.
- High School diploma with a minimum of 4 years of relevant experience.
- Valid DoD 8570 IAT Level II: Security+ or higher Certification.
- Proficient in IT Enterprise Operations.
- Experience with Microsoft Windows OS, specifically version 10.
- Familiarity with HP Service Manager, Remedy, or similar Help Desk ticketing systems.
- Basic skills in network troubleshooting.
- Strong customer service orientation.
- Excellent verbal and written communication abilities.
- Ability to lift and transport 50 lbs over distances of up to 100 feet; capable of lifting 25 lbs vertically using ladders.
- Comfortable working in confined spaces and noisy environments.
- Ability to use basic hand tools and possess normal color vision.
- Willingness to drive personal or company vehicles to various locations for project work and troubleshooting.
Desirable Qualifications
- Highly organized and detail-focused.
- Strong leadership and teamwork capabilities.
- Self-driven with effective prioritization skills.
- Analytical mindset with strong communication skills across all levels of the organization.
Compensation: $72,571.20
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