Aftersales Technical Field Support Expert
6 days ago
We are seeking a highly skilled and motivated Technical Field Support Specialist to join our team at PACCAR. This role will be responsible for providing 3rd tier diagnostic support for PACCAR Powertrain Aftersales on battery electric vehicles.
Key Responsibilities- Establish and provide 3rd tier diagnostic support for PACCAR Powertrain Aftersales on battery electric vehicles.
- Coordinate battery electric aftersales diagnostic support strategy.
- Provide early product training and knowledge transfer through engineering.
- Consult with subject matter experts to establish detailed information needed for problem resolution.
- Provide direction and technical guidance to field service personnel.
- Leverage outside resources and work cross functionally with other groups to solve Advanced Diagnostics issues as they arise.
- Analyze data from field and warranty databases to identify key issues and evaluate solution effectiveness.
- Support aftersales product launch early issue identification program.
- Effectively communicate with dealers, field service, as well as other system experts within the organization.
- Provide on-site troubleshooting to customers as required.
- Minimum 5 years of relevant automotive technical field service experience, preferably heavy-duty trucks, OEM on truck components.
- Strong electrical background using diagnostic tooling (multi-meter or oscilloscope) preferred.
- Battery electric vehicle technical field service experience preferred.
- Proven engine and exhaust aftertreatment troubleshooting experience is a plus.
- Strong PC skills - Microsoft Applications.
- Excellent customer interaction and communication skills.
- Ability to work well independently and as part of a team.
- Ability to summarize technical issues and communicate effectively, including issue reporting and documentation of required troubleshooting techniques.
- Self-directed, excellent analysis and technical judgment required.
- Organized and disciplined with willingness and initiative to respond to shifting time and project demands.
- Strong customer service and negotiation skills.
- Ability to travel up to 30%.
Minimum Associate's degree or Technical degree required, Bachelor's degree in appropriate engineering field preferred.
Company InformationPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
BenefitsAs a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
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