Customer Relations Ambassador

1 month ago


Franklin, Tennessee, United States Frauenshuh Hospitality Full time
Job Overview

We are seeking a highly skilled Customer Relations Specialist to join our team at Frauenshuh Hospitality. As a key member of our support center, you will be responsible for ensuring our customers have exceptional experiences with our brand.

Key Responsibilities:

  • Resolve customer issues related to restaurant experience, service, food quality, cleanliness, etc. promptly and effectively.
  • Respond to and provide appropriate solutions and alternatives for all customer complaints and inquiries timely and accurately.
  • Provide weekly reporting on all customer and team interactions from outreach to resolution.

Cross-Functional Partnership

  • Collaborate with and maintain consistent communication with Operations and the Leadership team as it pertains to customer complaints and resolutions.
  • Collaborate with Operations, Marketing, HR, and Leadership to relay customer feedback and contribute to coaching and best practices.

Requirements:

  • Detail-oriented and ability to work in a fast-paced environment.
  • Proven Customer Support experience with track record of delighting customers and exceeding their expectations.
  • Strong written and verbal communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Working knowledge of computers and Microsoft Office products with the ability to quickly learn specific software and reporting.

What We Offer:

  • Cafeteria-style benefits including medical, dental, vision, short and long term disability, life insurance, tuition assistance, paid holidays, PTO, and more.
  • A faith-based culture that values servant leadership, promoting from within, and being a blessing to employees, fans, and communities.


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