Customer Relations Ambassador
1 month ago
We are seeking a highly skilled Customer Relations Specialist to join our team at Frauenshuh Hospitality. As a key member of our support center, you will be responsible for ensuring our customers have exceptional experiences with our brand.
Key Responsibilities:
- Resolve customer issues related to restaurant experience, service, food quality, cleanliness, etc. promptly and effectively.
- Respond to and provide appropriate solutions and alternatives for all customer complaints and inquiries timely and accurately.
- Provide weekly reporting on all customer and team interactions from outreach to resolution.
Cross-Functional Partnership
- Collaborate with and maintain consistent communication with Operations and the Leadership team as it pertains to customer complaints and resolutions.
- Collaborate with Operations, Marketing, HR, and Leadership to relay customer feedback and contribute to coaching and best practices.
Requirements:
- Detail-oriented and ability to work in a fast-paced environment.
- Proven Customer Support experience with track record of delighting customers and exceeding their expectations.
- Strong written and verbal communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Working knowledge of computers and Microsoft Office products with the ability to quickly learn specific software and reporting.
What We Offer:
- Cafeteria-style benefits including medical, dental, vision, short and long term disability, life insurance, tuition assistance, paid holidays, PTO, and more.
- A faith-based culture that values servant leadership, promoting from within, and being a blessing to employees, fans, and communities.
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