Client Operations Supervisor

1 day ago


Arlington, Virginia, United States Barry's Full time
About Barry's

Barry's is a leading fitness studio that offers a unique and immersive workout experience. Founded in 1998 in West Hollywood, our studio provides a high-intensity, one-hour workout that's as effective as it is fun.

Job Description

We're seeking a Client Operations Supervisor to join our team. As a key member of our studio operations team, you'll be responsible for ensuring seamless class check-ins, studio opening and closing, and maintaining all studio facilities.

Key Responsibilities:
  • Lead on-duty operations, ensuring a smooth and efficient experience for clients and staff
  • Support management of studio staff on-duty, including training and development
  • Develop effective relationships with clients and staff, providing exceptional customer service
  • Assist with marketing initiatives, including acquisition tactics, client and community initiatives, and corporate lead generation and outreach
  • Manage studio systems, including Zendesk and Brandbot, to ensure all client matters are properly and swiftly resolved
  • Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio
Requirements:
  • Strong customer service skills and a friendly, outgoing personality
  • Availability to work 5 shifts, including weekends and public holidays
  • Ability to prioritize and work within a fast-paced environment
  • Eye for detail and care for the studio's appearance and cleanliness
  • Effective team player with excellent communication skills
Benefits:

As a Client Operations Supervisor at Barry's, you'll be eligible to participate in our comprehensive benefits program, including medical, dental, and vision insurance, short-term and long-term disability insurance, and life and AD&D insurance.

The hourly rate for this position is between $21.00-$23.00 per hour, depending on experience and other qualifications of the successful candidate.



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