Telecommunications Associate

2 weeks ago


Atlanta, Georgia, United States Sales Bizlab Full time
Job Overview

Sales Bizlab is on the lookout for a dedicated and detail-oriented Customer Service Representative to enhance our team. The successful candidate will play a crucial role in managing both incoming and outgoing communications, delivering outstanding customer support, and contributing to our sales and marketing initiatives.

Position Type: Full-time

Work Schedule: Monday to Friday

Days Off: Weekends

Compensation:

$28.00 per hour

Note: This position requires on-site presence.

Location: Atlanta, GA

Key Responsibilities:

  • Manage inbound and outbound communications with professionalism and courtesy.
  • Assist clients with inquiries, providing precise information and efficiently resolving issues.
  • Process orders, offer product or service details, and ensure client satisfaction.
  • Document client interactions and transactions, noting details of inquiries, complaints, and feedback.
  • Follow up on unresolved client inquiries.
  • Work closely with the sales team to identify and cultivate leads.
  • Achieve or surpass performance targets related to call management, client satisfaction, and sales.
  • Stay updated on company offerings, services, and promotions to assist clients effectively.

Required Qualifications:

  • High school diploma or equivalent.
  • Prior experience in a call center or customer service role is advantageous.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage a high volume of calls and thrive in a fast-paced environment.
  • Proficiency in basic computer applications, including MS Office and CRM software.
  • Excellent organizational skills and the ability to handle multiple tasks.

Employee Benefits:

  • Competitive entry-level salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) retirement plan with company matching.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative workplace culture.

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