Telecommunications Associate
2 weeks ago
Sales Bizlab is on the lookout for a dedicated and detail-oriented Customer Service Representative to enhance our team. The successful candidate will play a crucial role in managing both incoming and outgoing communications, delivering outstanding customer support, and contributing to our sales and marketing initiatives.
Position Type: Full-time
Work Schedule: Monday to Friday
Days Off: Weekends
Compensation:
$28.00 per hour
Note: This position requires on-site presence.
Location: Atlanta, GA
Key Responsibilities:
- Manage inbound and outbound communications with professionalism and courtesy.
- Assist clients with inquiries, providing precise information and efficiently resolving issues.
- Process orders, offer product or service details, and ensure client satisfaction.
- Document client interactions and transactions, noting details of inquiries, complaints, and feedback.
- Follow up on unresolved client inquiries.
- Work closely with the sales team to identify and cultivate leads.
- Achieve or surpass performance targets related to call management, client satisfaction, and sales.
- Stay updated on company offerings, services, and promotions to assist clients effectively.
Required Qualifications:
- High school diploma or equivalent.
- Prior experience in a call center or customer service role is advantageous.
- Exceptional verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Ability to manage a high volume of calls and thrive in a fast-paced environment.
- Proficiency in basic computer applications, including MS Office and CRM software.
- Excellent organizational skills and the ability to handle multiple tasks.
Employee Benefits:
- Competitive entry-level salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company matching.
- Opportunities for professional development and career advancement.
- A supportive and collaborative workplace culture.
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