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Telephony Systems Manager

2 months ago

Atlanta, Georgia, United States Metropolitan Atlanta Rapid Transit Authority Full time
Job Summary

We are seeking a highly skilled Telecommunications Operations Supervisor to join our team at the Metropolitan Atlanta Rapid Transit Authority (MARTA). As a key member of our Technology Infrastructure and Production unit, you will be responsible for supervising a team of technicians responsible for the maintenance of our telecommunication systems, networks, and devices.

Key Responsibilities
  • Supervise and Coordinate the work of journeyman telephone maintenance technicians, providing direct oversight of preventive and predictive maintenance required to maintain safe and reliable life-safety and operations equipment.
  • Conduct Weekly Meetings to plan and assign work to technicians, ensuring that voice/data systems, devices, and components are properly maintained in accordance with applicable codes, regulations, and compliance standards.
  • Investigate and Implement corrective action to address problems that may impact delays to revenue service, providing written reports on important issues that affect the operations and performance of telephone shops.
  • Develop and Implement plans and programs to improve the quality of telecommunication services activities, including the installation of structured cabling systems and fiber optics in accordance with MARTA standards and guidelines.
  • Work Closely with supervisors in business support units, including Computer Maintenance, Radio Maintenance, Police, and Technology Infrastructure and Production, to identify and resolve technology issues.
  • Develop and Monitor journeyman performance, making hiring and termination recommendations, and assisting in the development and control of operating and/or capital budgets.
Requirements
  • Bachelor's Degree in electrical engineering, technology, or a closely related field, with a minimum of 6 years of related experience utilized in a transit system environment, highly desirable.
  • Demonstrated Experience and application of various types of test equipment associated with the service/maintenance and repair of telephone systems, public address systems, SONET systems, fiber optic networks, and large telephone switch technologies.
  • Good Oral and Written Communication and analytical skills, with the ability to work effectively in a team environment.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.

Equal Opportunity Employer

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.