Technical Support Specialist

2 weeks ago

Atlanta, Georgia, United States Vatic Outsourcing Full time
Job Overview

Salary: $15 / hour

Position: Technical Support Specialist

Organization: Vatic Outsourcing

Classification: Non-Exempt

Reports to: IT Services Manager

Position Summary: Vatic Outsourcing, a dynamic telecommunications consulting firm, is on the lookout for a Technical Support Specialist to collaborate with our clientele and internal teams. This role encompasses a variety of responsibilities including troubleshooting Windows systems, managing Exchange services, overseeing inventory, and providing comprehensive technical assistance. Utilizing various web-based tools and databases, you will address both internal and external customer inquiries. Our focus is on supporting medium to large enterprise clients, allowing you to engage with corporate professionals, including senior executives. This position offers a promising growth trajectory for individuals eager to delve into the diverse aspects of the telecommunications sector.

Key Responsibilities:

  • Deliver technical assistance to staff and resolve computer-related issues.
  • Install and upgrade company hardware as necessary.
  • Implement, troubleshoot, and maintain Office365 and other software solutions.
  • Contribute to the enhancement of IT departmental technologies.
  • Support the onboarding process for new hires.
  • Provide guidance to employees on best practices for technology use.
  • Offer backup assistance to fellow team members as needed.

Preferred Qualifications:

  • Strong communication skills (verbal, written, email) with customers, colleagues, and management.
  • Ability to diagnose, articulate, and resolve technical challenges.
  • Experience in customer service is advantageous.

Physical Demands:

  • Extended periods of sitting at a desk and working on a computer.
  • Ability to lift up to 15 pounds occasionally.

Supervisory Role: While this position does not entail formal personnel management, it requires close collaboration with various internal teams and may involve taking on leadership responsibilities.

Work Environment: This role is situated within a professional office setting.

Additional Eligibility Criteria:

  • Work Authorization/Security Clearance (if applicable).
  • Employment is contingent upon successful completion of a background check.

Equal Employment Opportunity Statement: Vatic Outsourcing is committed to providing equal employment opportunities to all individuals. We value diversity and strive to create an inclusive and respectful workplace. Our policy prohibits discrimination based on race, color, religion, sex, national origin, age, disability, or veteran status. We believe that equal employment opportunity is not only a legal requirement but also a fundamental aspect of good business practice.

Other Responsibilities: This job description is not intended to be an exhaustive list of all duties, responsibilities, and activities associated with this position. Responsibilities may evolve over time with or without notice.

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