User Community Advocate
1 week ago
Position Overview: Developer Community Advocate
Role Focus: Customer Support
The mission of the HubSpot Community Team is to cultivate a dynamic environment where users can seek assistance, exchange insights, and connect with a global network of businesses thriving with HubSpot. To further this goal, we are expanding our Community team to empower our customers—whether they are free users, paid subscribers, partners, or developers—to assist one another.
The Developer Community Advocate will oversee the Developer Forum, ensuring that inquiries are addressed promptly by knowledgeable experts and that all contributions enhance the self-service experience for HubSpot users. Collaboration with the Community Manager team is essential to nurture an engaged community of HubSpot developers, establish a network of subject-matter experts, and implement strategies for community engagement and promotion.
Key Responsibilities:
- Regularly moderate discussions within the developer community, ensuring accurate posting and timely responses to all inquiries.
- Collaborate with Community Managers to identify and cultivate external experts within the HubSpot ecosystem who can effectively share their expertise and respond to specific queries.
- Manage escalations that require additional support beyond community capabilities, such as service issues and product-related concerns.
- Provide ongoing feedback and insights to cross-functional teams, including Customer Support, Product Development, User Experience, and Engineering.
Ideal Candidate Profile:
- Possesses a deep understanding of HubSpot's products, business objectives, and operational principles.
- Familiarity with HubSpot's CMS and developer tools, along with general knowledge of front-end and server-side software development practices.
- Skilled in relationship building, expectation management, and identifying potential obstacles that may require escalation.
- Exhibits excellent written and verbal communication skills.
- A self-motivated individual who aligns their efforts with business needs and utilizes organizational skills to resolve issues effectively.
- Driven by curiosity and a passion for problem-solving, consistently seeking ways to add value.
- Resourceful and adept at collaborating across different teams and locations as necessary.
- Quickly adapts to shifting priorities while managing multiple tasks and deadlines efficiently.
- Consistently meets performance expectations in their current role.
- Previous experience in forum or social community management is advantageous.
About HubSpot:
HubSpot is a premier customer relationship management (CRM) platform that offers software and support designed to help businesses grow effectively. We develop marketing, sales, service, and website management solutions that are scalable to meet the diverse needs of our customers. Our company culture is built on empowering individuals to perform at their best. If you resonate with this ethos, we would be eager to hear from you.
HubSpot is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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