Customer Success Partner

1 day ago


Marquand, Missouri, United States Controlled Holdings Full time
Customer Success Partner

Controlled Holdings, a leading distributor of HVAC controls, is seeking a motivated and customer-focused Customer Success Partner for our Jackson Systems division. If you excel in communication, enjoy solving problems, and have a passion for helping customers, this role offers a great opportunity to support our sales team and grow with us.

Key Responsibilities:
  • Respond to customer inquiries and voicemails, providing accurate information and resolving issues.
  • Answer incoming phone calls, respond to emails, and message requests or any other customer requests for information.
  • Enter customer orders into the ERP systems.
  • Maintain detailed records of customer interactions and follow-up activities in our CRM system.
  • Understand our product offerings to effectively assist customers with their questions and provide accurate solutions.
  • Communicate effectively with customers to understand their needs and provide appropriate solutions.
  • Identify opportunities to improve customer satisfaction, spot bundle and upsell opportunities, and support continuous improvement efforts.
  • Collaborate with internal teams such as Shipping and Receiving to ensure customer needs are met efficiently.
Requirements:
  • 1-2 years of customer service experience.
  • Strong communication skills, both verbal and written.
  • A customer-first mindset with a commitment to delivering high-quality service.
  • Ability to work independently with minimal supervision.
  • Familiarity with CRM systems and basic MS Office skills.
  • A positive attitude and willingness to learn and grow within the company.
What We Offer:
  • Remote work environment with IT equipment provided.
  • Benefits, including full medical and ancillary benefits, 401(k) match.
  • Generous PTO, including your birthday off.
  • Stellar employee discount.
  • Award-winning company culture.


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