Customer Success Partner
1 day ago
Controlled Holdings, a leading distributor of HVAC controls, is seeking a motivated and customer-focused Customer Success Partner for our Jackson Systems division. If you excel in communication, enjoy solving problems, and have a passion for helping customers, this role offers a great opportunity to support our sales team and grow with us.
Key Responsibilities:- Respond to customer inquiries and voicemails, providing accurate information and resolving issues.
- Answer incoming phone calls, respond to emails, and message requests or any other customer requests for information.
- Enter customer orders into the ERP systems.
- Maintain detailed records of customer interactions and follow-up activities in our CRM system.
- Understand our product offerings to effectively assist customers with their questions and provide accurate solutions.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Identify opportunities to improve customer satisfaction, spot bundle and upsell opportunities, and support continuous improvement efforts.
- Collaborate with internal teams such as Shipping and Receiving to ensure customer needs are met efficiently.
- 1-2 years of customer service experience.
- Strong communication skills, both verbal and written.
- A customer-first mindset with a commitment to delivering high-quality service.
- Ability to work independently with minimal supervision.
- Familiarity with CRM systems and basic MS Office skills.
- A positive attitude and willingness to learn and grow within the company.
- Remote work environment with IT equipment provided.
- Benefits, including full medical and ancillary benefits, 401(k) match.
- Generous PTO, including your birthday off.
- Stellar employee discount.
- Award-winning company culture.
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