Senior Customer Success Director

4 days ago


Marquand, Missouri, United States Anthem Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Success Director to join our team at Anthem. As a key member of our organization, you will be responsible for driving the retention and growth of our client relationships, particularly with Anthem's Diversified Business Group (DBG) Business Units and internal Anthem clients (Medicare and Medicaid) at senior levels.

Key Responsibilities
  • Develop and execute strategies to identify, target, and achieve goals in growth, profitability, retention, and strategic value.
  • Lead a team of client-facing professionals, including Client Managers and Client Executives, to deliver exceptional customer service and drive business results.
  • Collaborate with cross-functional teams to develop and distribute client reporting, including KPIs and value metrics.
  • Build and maintain strong relationships with senior-level clients and stakeholders, driving business outcomes and growth opportunities.
  • Develop and implement sales, marketing, and communications strategies to drive business results and achieve goals.
Requirements
  • 10+ years of experience in sales management and operations, with a proven track record of driving business growth and customer retention.
  • Strong leadership skills, with the ability to inspire and coach a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Strategic thinking and problem-solving skills, with the ability to drive business outcomes and growth opportunities.
About Anthem

Anthem, Inc. is a leading health insurance company dedicated to improving the health and well-being of our members. We offer a range of market-competitive total rewards, including merit increases, paid holidays, and incentive bonus programs. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.



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