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Senior Customer Success Manager, Data Cloud

2 months ago

Marquand, Missouri, United States Salesforce Full time

We are seeking a dedicated professional to provide unparalleled support to our customers, helping them maximize the benefits of Salesforce through our Signature Success Plan. With this plan, customers gain access to top-notch support from our experienced professionals, ensuring a seamless Salesforce experience.

As part of our team, you will be instrumental in building strong relationships with our customers, offering expert guidance and technical assistance. Your role will involve working closely with various stakeholders, including Cloud Managers, Solutions Architects, Technical Specialists, Salesforce Administrators, and Data Architects.

Key responsibilities will include:

  • Providing exceptional customer support and ensuring timely resolution of customer issues
  • Collaborating with cross-functional teams to deliver high-quality solutions and services
  • Developing and maintaining strong relationships with customers to understand their business needs and goals
  • Staying up-to-date with Salesforce product updates and best practices to provide expert guidance and support

**Requirements:**

  • Proven experience in customer success or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills