Customer Success Manager

1 week ago

Marquand, Missouri, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and ease. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.

We're committed to building a culture of teamwork, trust, and transparency, where our employees feel valued and empowered to make a meaningful impact. Our dedication to workplace inclusion and employee support has earned us recognition as one of the greatest workplaces for diversity and a perfect score on the Human Rights Campaign Corporate Equality Index.

The Role

The Customer Success Executive is a critical role that ensures our largest customers achieve their business objectives through effective use of our solutions. This position requires a customer-centric approach, with a focus on building long-term relationships, identifying opportunities for growth, and delivering exceptional value to our clients.

Main Responsibilities
  • Build Strategic Relationships: Establish and maintain strong relationships with key decision-makers and influencers, understanding their business needs and objectives.
  • Customer Health Monitoring: Monitor customer health indicators, usage data, and renewal dates to ensure alignment with customer objectives.
  • Product Adoption and Maturity: Evaluate product and portal adoption maturity levels, addressing roadblocks and providing best practices to drive adoption.
  • Customer Success Planning: Develop and implement customer success plans, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience.
  • Opportunity Identification: Recognize opportunities for expansion based on knowledge of the Lumen portfolio, partnering with sales as necessary.
  • Revenue Management: Implement revenue management practices, driving accountability and goal alignment, revenue retention, and growth strategies.
  • Risk Management: Manage risks to customer success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve.
  • Partnership and Collaboration: Partner with sales, delivery, and support teams to set proper expectations and ensure successful deployment of solutions and services.
  • Renewal Strategy: Define and execute renewal strategy, aligning customer priorities and roadmap, incorporating on-net migrations, and managing writedowns positively impacting Lumen profit margins.
What We Look For in a Candidate
  • Experience: 7+ years of customer success or account management experience.
  • Education: Bachelor's Degree or equivalent work experience.
  • Complex Customer Experience: Experience working with complex, Fortune 500, multi-divisional, international customers.
  • Communication and Presentation: Comfortable presenting, consulting, and advising at C-level and other executives.
  • Relationship Building: Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations.
  • Analytical Skills: Strong analytical skills with ability to translate data into customer insights and leverage with customer engagement strategies.
  • Collaboration and Leadership: Experience collaborating and guiding cross-functional teams (e.g., Sales, Product, Marketing, Service Delivery).
  • Technical Aptitude: Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector.
  • Decision Making: Effective and confident decision making based on business and financial principles.
  • MS Office Suite: Working knowledge of MS Office suite.
Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location-Based Pay Ranges:

$104,740 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$110,250 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$115,770 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$121,280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications, and other business needs.

  • Customer Success Strategist

    2 weeks ago

    Marquand, Missouri, United States Lumen Inc Full time

    About LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and ease. Our mission is to ignite business growth by empowering our customers to achieve their goals.We're committed to building a culture of teamwork, trust, and transparency, where our employees can thrive and make a...

  • Customer Success Strategist

    2 weeks ago

    Marquand, Missouri, United States Lumen Inc Full time

    {"title": "Customer Success Executive", "description": "About LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and ease. Our mission is to ignite business growth by empowering our customers to achieve their goals.The RoleThe Customer Success Executive is a critical role that...

  • Senior Customer Success Manager, Data Cloud

    2 days ago

    Marquand, Missouri, United States Salesforce Inc Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Data Cloud team at Salesforce. As a Senior Customer Success Manager, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships and account management.Key ResponsibilitiesDevelop and execute...

  • Customer Success Specialist

    2 weeks ago

    Marquand, Missouri, United States Grundfos Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Peerless Pump Company, a Grundfos subsidiary. As a key member of our customer-facing team, you will be responsible for maintaining long-term strategic relationships with Key Account customers to drive revenue growth and establish Peerless as their preferred...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Greenlight Guru Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Greenlight Guru. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and utilization of our software solutions by our customers in the medical device industry.Key ResponsibilitiesCustomer...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Greenlight Guru Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Greenlight Guru. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and utilization of our software solutions by our customers in the medical device industry.Key ResponsibilitiesCustomer...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Greenlight Guru Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Greenlight Guru. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and utilization of our software solutions by our customers in the medical device industry.Key ResponsibilitiesCustomer...

  • Customer Success Manager

    3 weeks ago

    Marquand, Missouri, United States Greenlight Guru Full time

    About the RoleAs a Customer Success Manager at Greenlight Guru, you will be responsible for owning the overall relationship with assigned customers and ensuring product adoption, improving/maintaining client health, and driving overall satisfaction.Key ResponsibilitiesManage customers through a consultative process designed to help customers achieve their...

  • Strategic Customer Success Director

    2 weeks ago

    Marquand, Missouri, United States Narvar Full time

    {"title": "Vice President of Strategic Customer Success", "description": "Transforming the Customer JourneyNarvar is revolutionizing the post-purchase experience. We're seeking a seasoned leader to spearhead our Customer Success organization and drive customer retention and growth.Key ResponsibilitiesDevelop and execute strategies to drive customer retention...

  • Senior Customer Success Manager, Data Cloud

    3 weeks ago

    Marquand, Missouri, United States Salesforce Full time

    We are seeking a dedicated professional to provide unparalleled support to our customers, helping them maximize the benefits of Salesforce through our Signature Success Plan. With this plan, customers gain access to top-notch support from our experienced professionals, ensuring a seamless Salesforce experience.As part of our team, you will be instrumental in...

  • Customer Success Partner

    1 day ago

    Marquand, Missouri, United States Controlled Holdings Full time

    Customer Success PartnerControlled Holdings, a leading distributor of HVAC controls, is seeking a motivated and customer-focused Customer Success Partner for our Jackson Systems division. If you excel in communication, enjoy solving problems, and have a passion for helping customers, this role offers a great opportunity to support our sales team and grow...

  • Executive Director

    3 days ago

    Marquand, Missouri, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Director to lead our Customer Success team at Indiana University Health. As a key member of our leadership team, you will be responsible for developing and executing the Customer Success vision, strategy, and planning that aligns with our organization's objectives.Key...

  • Customer Success Specialist

    2 weeks ago

    Marquand, Missouri, United States Grundfos Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Grundfos. As a key member of our sales team, you will be responsible for maintaining long-term strategic relationships with our Key Account customers to drive revenue growth and establish Grundfos as their preferred supplier.Key ResponsibilitiesValue Delivery and...

  • Senior Customer Success Director

    2 weeks ago

    Marquand, Missouri, United States Anthem Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Director to join our team at Anthem. As a key member of our organization, you will be responsible for driving the retention and growth of our client relationships, particularly with Anthem's Diversified Business Group (DBG) Business Units and internal Anthem clients...

  • Education Program Manager

    4 days ago

    Marquand, Missouri, United States Foster Success Full time

    Education CoordinatorFoster Success is seeking a dedicated and compassionate Education Coordinator to join our team. As a key member of our organization, you will play a vital role in advancing our mission by ensuring students who have experienced foster care have access to educational programs and resources.Key Responsibilities:Program Management: Partner...

  • Regional Education Program Coordinator

    1 month ago

    Marquand, Missouri, United States Foster Success Full time

    Position OverviewRegional Education Program Coordinator$44,000 annuallyThis role is a vital part of the Foster Success team, dedicated to promoting the organization's mission by ensuring that students are supported, heard, and empowered through access to educational resources and programs.The Regional Education Program Coordinator plays a crucial role in...

  • Client Success Strategist

    1 month ago

    Marquand, Missouri, United States Salesforce Full time

    Position OverviewAs a pivotal member of our team, you will play a crucial role in ensuring our clients maximize their investment in Salesforce. This position is designed for individuals who thrive in a collaborative environment and are passionate about delivering exceptional customer experiences.About SalesforceAt Salesforce, we are dedicated to...

  • Student Success Coach

    2 weeks ago

    Marquand, Missouri, United States Tricoci University of Beauty Culture Full time

    {"Job Title": "Student Success Advisor", "Job Summary": "We are seeking a highly motivated and organized Student Success Advisor to join our team at Tricoci University of Beauty Culture. As a Student Success Advisor, you will play a critical role in ensuring the academic success and retention of our students.Responsibilities:* Project a positive image to...

  • Senior Client Success Strategist

    1 month ago

    Marquand, Missouri, United States Language IO Full time

    About Us:At Language I/O, we harness the power of artificial intelligence to tackle human challenges. As a remote-first, rapidly expanding tech firm, we facilitate connections across linguistic barriers, offering translations for over 500 language pairs in more than 150 countries daily.Our Mission:We believe in the transformative power of conversation. Our...

  • Lead Customer Engagement Manager

    1 month ago

    Marquand, Missouri, United States Language IO Full time

    Company Overview:At Language I/O, we harness the power of artificial intelligence to tackle human challenges. As a remote-first, rapidly expanding tech organization, we facilitate connections across linguistic barriers.Our Mission:We provide translation services for over 500 language pairs, serving brands in more than 150 countries daily. Our commitment is...