Current jobs related to Customer Success Strategist - Marquand, Missouri - Lumen Inc

  • Customer Success Strategist

    2 weeks ago

    Marquand, Missouri, United States Oracle Full time

    Job Summary:We are seeking a highly skilled Customer Success Strategist to join our team at Oracle. As a key member of our customer success team, you will be responsible for utilizing predictive analytics and AI tools to identify customer churn risks and develop retention strategies.Key Responsibilities:Analyze customer behavior and historical data to...

  • Information Security Strategist

    3 weeks ago

    Marquand, Missouri, United States Anchor Point Technology Resources Full time

    Job Summary:Anchored in a culture of innovation, Anchor Point Technology Resources seeks a seasoned Information Security Strategist to spearhead the development and execution of risk assessment methodologies, drive security product and service requirements, and lead the charge in discovering, evaluating, and responding to emerging networking threats.Key...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Salesforce Full time

    About the RoleThe Customer Success Manager serves as a key partner for Salesforce Signature customer organizations, orchestrating all deliverables and coordinating the day-to-day customer experience from onboarding through Signature contract renewal and expansion.Key ResponsibilitiesDevelop deep relationships with customers' team members and leverage...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Modaxo - Elovate Full time

    Job Summary:Elovate, a Modaxo company, is a leader in data-driven traffic management and safety solutions. Our innovative products and services empower communities to prevent dangerous driving behaviors, saving lives and fostering safer streets. We're committed to fostering a humble, curious, and learning environment as we partner with our customers to...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Salesforce Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a Customer Success Manager, you will serve as a trusted advisor and partner for our customer organizations, providing expert guidance and support to help them achieve their business goals and outcomes on the Salesforce platform.Key ResponsibilitiesForge...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Factur Full time

    Job Title: Customer Success ManagerFactur is seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Lead Generation business unit, you will be responsible for providing strategic direction to 20-30 clients, conducting monthly strategy sessions, and writing business and sales copy for clients' email...

  • Customer Success Specialist

    3 weeks ago

    Marquand, Missouri, United States EXOS IT Full time

    Job Title: Customer Success SpecialistAt EXOS IT, we are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring that our clients receive exceptional service and support.Key Responsibilities:Coordinate client engagements to deliver the committed scope of work...

  • Transformational Leader

    1 week ago

    Marquand, Missouri, United States MasterBrand Cabinets Full time

    **About Us**MasterBrand Cabinets LLC is a leading manufacturer of residential cabinets, with a rich history spanning nearly 70 years. Our company has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. With a unique culture of continuous improvement and a commitment to excellence, we have...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Energy Access Inc Full time

    About Energy Access IncEnergy Access Inc is a leading provider of state-of-the-art chargers for various applications. Founded in 1998, the company is based in Indianapolis, IN, and specializes in delivering quality and customer service.Job DescriptionThis is a full-time on-site role for a Customer Success Manager at Energy Access Inc in Indianapolis, IN. The...

  • Customer Success Advocate

    2 weeks ago

    Marquand, Missouri, United States Controlled Holdings Full time

    Customer Success Partner Role OverviewControlled Holdings, a leading distributor of HVAC controls, is seeking a motivated and customer-focused Customer Success Partner for our Jackson Systems division. This role offers a great opportunity to support our sales team and grow with us.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Greenlight Guru Full time

    About the RoleYour Role:As a Customer Success Manager at Greenlight Guru, you will be responsible for owning the overall relationship with assigned customers and ensuring product adoption, improving/maintaining client health, and driving overall satisfaction. You will work closely with customers to maximize the use of Greenlight Guru's solutions and...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Covideo Full time

    About the RoleCovideo is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring customer satisfaction and driving the successful adoption and optimization of our video messaging SaaS platform.Key ResponsibilitiesAccount Launch and Onboarding: Launch new accounts,...

  • Customer Success Specialist

    4 weeks ago

    Marquand, Missouri, United States EXOS IT Full time

    Job Title: Customer Success SpecialistAt EXOS IT, we are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our client engagement team, you will be responsible for ensuring the successful delivery of our IT services to our clients.Key Responsibilities:Lead the client engagement team to provide exceptional service to our...

  • Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Covideo Full time

    About the RoleCovideo is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the successful adoption and optimization of our video messaging SaaS platform across customer accounts.Key ResponsibilitiesAccount Launch and Onboarding: Launch new accounts, serve as...

  • Customer Success Professional

    1 month ago

    Marquand, Missouri, United States Energy Access Inc Full time

    About Energy Access IncEnergy Access Inc is a leading provider of state-of-the-art chargers for various applications, including medical devices, military equipment, industrial tools, safety, and security devices.Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team in Indianapolis, IN. As a Customer Success Manager, you...

  • Strategic Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States MongoDB Full time

    About the RoleMongoDB is seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesWork closely with customers to understand their business needs and develop strategic plans to...

  • Senior Customer Success Manager

    4 weeks ago

    Marquand, Missouri, United States Motorola Solutions Full time

    Job Title: Senior Customer Success ManagerAt Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Senior Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals and objectives.Key Responsibilities:Engage with customers post-sale to drive user adoption and...

  • APX NEXT Customer Success Advocate

    3 weeks ago

    Marquand, Missouri, United States Motorola Solutions Full time

    Job Title: APX NEXT Customer Success AdvocateAt Motorola Solutions, we're driven by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. This includes...

  • VP | DMM

    2 weeks ago

    Marquand, Missouri, United States Finish Line Full time

    Job Summary:We are seeking a highly skilled and experienced VP | DMM - Men's Footwear Strategist to join our team at Finish Line. As a key member of our leadership team, you will play a pivotal role in shaping and executing the men's footwear buying and merchandising strategy to ensure we offer the most compelling, on-trend right footwear assortment across...

  • Environmental Compliance Software Strategist

    4 days ago

    Marquand, Missouri, United States Encamp Full time

    About the RoleAs our Product Marketing Lead, you will develop product messaging and go-to-market strategy for our environmental compliance software. You'll lead product launches, create sales enablement materials, and collaborate across teams to drive product adoption, increase win rates, and shorten sales cycles.Key ResponsibilitiesDevelop compelling,...

Customer Success Strategist

2 months ago

Marquand, Missouri, United States Lumen Inc Full time
{"title": "Customer Success Executive", "description": "About Lumen

Lumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and ease. Our mission is to ignite business growth by empowering our customers to achieve their goals.


The Role

The Customer Success Executive is a critical role that ensures our largest customers achieve their business objectives through effective use of our solutions. This involves building strong relationships with customers, monitoring their progress, and proactively addressing any challenges they may face.


Main Responsibilities
  • Build Long-Term Relationships: Establish trust and loyalty with decision-makers and influencers to understand their landscape and drive loyalty.
  • Customer Metrics Management: Manage overall customer metrics, including usage data, health indicators, and renewal dates, to align with customer objectives.
  • Product Adoption and Maturity: Evaluate product and portal adoption maturity levels to address roadblocks and provide best practices and a prescriptive approach to address needs.
  • Customer Success Planning: Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes.
  • Expansion Opportunities: Recognize opportunities for expansion based on knowledge of the Lumen portfolio, partnering with sales as necessary.
  • Revenue Management: Implement revenue management practices driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management, and customer growth.
  • Risk Management: Manage risks to customer success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve.
  • Partnerships and Collaboration: Partner with sales, delivery, and support to set proper expectations and ensure successful deployment of solutions and services.
  • Renewal Strategy: Define and execute a renewal strategy via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins.

What We Look For in a Candidate
  • Experience: 7+ years of customer success or account management experience.
  • Education: Bachelor's Degree or equivalent work experience.
  • Complex Customer Experience: Experience working with complex, Fortune 500, multi-divisional, international customers.
  • Communication Skills: Comfortable presenting, consulting, and advising at C-level and other executives.
  • Relationship Building: Assertive verbal and written communications skills with the ability to build strategic relationships (deep and wide) within organizations.
  • Analytical Skills: Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies.
  • Collaboration: Experience collaborating and guiding cross-functional teams (e.g., Sales, Product, Marketing, Service Delivery).
  • Technical Aptitude: Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector.
  • Decision Making: Effective and confident decision making based on business and financial principles.
  • MS Office Suite: Working knowledge of MS Office suite.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.


Location-Based Pay Ranges

$104,740 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$110,250 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$115,770 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$121,280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications, and other business needs.


What to Expect Next

Based on your job application information, you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.


Requisition #: 334621


Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.


Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.


Salary Range

Salary Min :

78,560

Salary Max :

121,280

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.


This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.


As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing. You can learn more by clicking here.


Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.


Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.


Application Deadline

10/05/2024

"}