Partner Relationship Manager

At the St. Louis Area Foodbank, we are seeking a highly skilled and dedicated Partner Relationship Manager to join our team. This role will play a critical part in building and maintaining strong relationships with our partners, ensuring the effective distribution of food to those in need.

• Develop and implement a capacity building program to grow our network of partners and enhance their ability to serve clients.
• Collaborate with the Programs team and Community Partners leadership to identify communities in need of increased capacity to serve clients.
• Partner with Relationship Coordinators to identify and implement solutions to meet the needs of our partners and the communities they serve.
• Field calls and inquiries from community stakeholders and prospective partners, following established processes to assist with vetting and onboarding.
• Identify trends in partner needs and work with the Programs and Quality Assurance teams to develop and implement capacity building trainings and tools.
• Provide leadership, coaching, and ongoing support to Partner Relationship Coordinators.
• Research and onboard new and appropriate partners when additional access points or program expansion is needed.
• Ensure compliance requirements for partners are met and that all partners align with relevant government, Feeding America, and other sanctioning body's operating guidelines, regulations, and rules.
• Develop documentation pertaining to agency partnerships, trainings, and compliance.
• Assess, strengthen, grow, and approve new partner relationships.
• Collaborate with Quality Assurance and Customer Service teams to develop peer-to-peer learning and collaborations.
• Lead planning, implementation, and engagement of the Partner Committee while cultivating partner collaborations, recognition, and feedback.
• Supervise the day-to-day activities of and perform annual performance evaluations for Partner Relationship Coordinators.
• Build a network of relationships and become familiar with relevant data to develop an understanding of the politics, capacity, resources, challenges, and opportunities across our service territory.
• Assist with network and neighbor needs assessments and survey opportunities as needed.
• Collaborate with Marketing and Communications to develop and implement a multi-media partner communication strategy.
• Work cross-functionally to identify outcomes and develop metrics to support and reinforce philanthropic and marketing efforts.
• Represent the Foodbank in the community and at public speaking events.
• Facilitate cross-departmental connections as needed.
• Execute and update annual department work plans, including budgets, calendars, goals, standard operating procedures, and tasks.
• Partner with departmental leadership to craft, refine, and execute the Foodbank's Strategic Direction.
• Incorporate the use of volunteers, interns, and AmeriCorps members into the relationship management process.
• Provide oversight and direction to volunteers, interns, and AmeriCorps members.
• Assist and support Disaster Response Team.
• Attend program-related training conferences and workshops as appropriate.

• Bachelor's degree from an accredited university required.
• Master's degree with emphasis in Non-Profit Administration, Public Health, Social Work, or other related field preferred.
• Two to five years' experience managing and developing staff to positions of increased responsibility required.
• Bilingual a plus.
• Experience in developing programs, project management, and relationship management.
• Passion for the Foodbank mission and the ability to demonstrate SLAFB's Core Values: Stewardship, Teamwork, Agility, and Respect.
• Strong analytical skills and customer service skills.
• Excellent organization skills and attention to detail.
• Superior problem-solving and conflict management skills.
• Strong sense of business acumen and an entrepreneurial spirit.
• Proficient with Microsoft Office suite and web-based applications.
• Ability to manage multiple projects with attention to detail, handle interruptions, maintain focus on tasks, and produce accurate results.
• Ability to work independently and as part of a team.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with diverse stakeholders.
• Must have reliable transportation with proof of auto insurance and be willing to travel throughout the jurisdiction with occasional overnight stays.
• Must be able to pass drug screening and criminal background check.

Monday - Friday onsite at the SLAFB facility and in the community as needed. This role may be hybrid and flexibility will be granted as appropriate in accordance with the SLAFB's Remote Work/Working From Home Policy.

Special events and other projects related to this position may require evening and/or weekend work. Meeting attendance may require overnight travel.

The Partner Relationship Manager will spend significant time in the community, at partner sites, in our warehouse, and at food distributions.

Requirements include:

• Walking to and from the corporate office to the warehouse, both of which are on the Foodbank campus.
• Walking on hard concrete surfaces (in the warehouse or in the community).
• Ability to lift, bend, stoop, pick up, and move objects up to 40-50 pounds.

Building a stronger bi-state region by nourishing people, empowering communities, and transforming systems.

At the St. Louis Area Foodbank, we are working to create a nutritionally secure Missouri and Illinois. With the dedicated partnership of over 500 hunger-relief partners, we are responding to emergency hunger needs in communities across 26 counties in Missouri and Illinois by distributing food to more than 300,000 people every year.

Since opening in 1975, and with the tremendous support and generosity of this community, the St. Louis Area Foodbank has grown to become our region's largest food distribution charity.

Not only are we dedicated to nourishing people, but we are also committed to collaborating with partners and communities to empower them and transform the hunger-relief system.

Together, we are feeding people and working to address the root causes of hunger for lasting impact every day.

What we can offer you...

• Competitive pay commensurate with experience.
• Generous Paid Time Off (PTO) plan.
• 403b plan with amazing company match.
• Comprehensive benefits (medical, dental, vision, and more).

We work hard, play hard, and change lives - so apply to join our Foodbank Family.

SLAFB DIVERSITY, EQUITY, AND INCLUSION (DEI) STATEMENT

You are welcome at the St. Louis Area Foodbank (SLAFB) for who you are. At the SLAFB, we strive to empower our team to embrace and celebrate who they are by cultivating a diverse, equitable, and inclusive work environment.

Doing so strengthens our organization, cultivates a culture where everyone feels valued and can bring their best selves to the SLAFB, and enables us to nourish people, empower communities, and transform systems.

At the SLAFB, we champion diversity, equity, and inclusivity to create a respectful and fulfilling workplace representing a broad range of lived experiences and viewpoints.

We are committed to building a diverse and inclusive team that reflects the neighbors and communities we serve in the bi-state region to enhance engagement and connectivity with all key stakeholders.