Bilingual Sales Support Specialist
1 week ago
Position: Sales Administrator / Office Coordinator
Objective: The Sales Administrator / Office Coordinator plays a vital role in providing administrative assistance to the sales teams, ensuring smooth sales processes and outstanding client satisfaction. This position is essential for managing orders, monitoring inventory, and responding to customer inquiries to enhance overall sales performance.
Company Profile: 5TH HQ LLC is a prominent provider of technology solutions in the vending, payment systems, and security sectors. With a focus on innovative Coffee & Vending Systems, Payment Technologies, and Time & Security solutions, the company values professionalism, continuous improvement, and sustainability, creating a dynamic and challenging workplace for employees to foster innovation and customer satisfaction.
Key Responsibilities:
- Handle customer inquiries and resolve issues related to orders and account statuses.
- Review outstanding orders and specific customer requests to ensure exceptional service.
- Provide data and insights to assist the sales team in meeting their goals.
- Develop and track performance metrics to enhance sales strategies.
- Maintain and update sales tracking systems, reporting on essential information and sales trends.
- Perform journal entries and reconcile transactions within the accounting system.
- Assist with tax documentation and support accountants in tax preparation and filing tasks.
Required Qualifications:
- Demonstrated experience as a Sales Administrator or Sales Support Agent, showcasing a proactive and solution-focused mindset.
- Fluency in Spanish (speaking, reading, and writing) at a professional level is essential.
- Comprehensive understanding of sales metrics and performance indicators.
- Practical experience with CRM software and proficiency in MS Office Suite, especially MS Excel.
- Outstanding organizational and multitasking skills with a keen attention to detail.
- Ability to work efficiently under tight deadlines and prioritize tasks effectively.
- Strong collaborator with a commitment to achieving sales objectives.
- Excellent verbal and written communication skills with a professional and approachable demeanor.
- An associate's or bachelor's degree in a relevant field is preferred.
- Knowledge of accounting best practices and professional credentials are advantageous.
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