Technical Support Specialist

2 weeks ago

Columbus, Ohio, United States Brooksource Full time

Position Title: Help Desk Technician

Location: 100% onsite

Contract Type: Long Term Contract

Overview: Brooksource is in search of a committed and proficient Help Desk Technician to provide essential support to our clients. This role is pivotal in delivering Tier 1 and Tier 2 technical assistance, diagnosing workstation issues, and resolving hardware and software challenges. The successful candidate will exhibit outstanding communication abilities and meticulous attention to detail, ensuring exceptional service delivery to users.

Key Responsibilities:

  • Conduct basic troubleshooting and maintenance of workstations.
  • Address and resolve standard Tier 1 & Tier 2 inquiries.
  • Troubleshoot and support Windows 10 & 11 operating systems.
  • Provide telephonic support for networking or connectivity challenges.
  • Install and execute minor repairs on hardware, software, or peripheral devices as per specifications.
  • Deliver basic diagnosis, analysis, and resolution of user issues.
  • Independently image and reimage devices in preparation for deployment, adhering to documented protocols.
  • Assist users during their transition from Windows 10 to Windows 11 compliant devices.

Essential Attributes:

  • Exceptional written and verbal communication skills.
  • High level of attention to detail.
  • Ability to effectively assist clients both over the phone and in person.
  • Strong collaborative skills and capacity to work well within a team environment.

Minimum Qualifications:

  • Must be a resident of Ohio.
  • Must be a U.S. citizen or possess the appropriate legal authorization to work in the U.S.
  • Experience in troubleshooting Windows 10 & 11 operating systems.
  • Experience in installing and performing minor repairs on hardware, software, or peripheral devices.
  • Ability to provide basic diagnosis, analysis, and resolution of technical issues.
  • Capability to independently image and reimage equipment.

Additional Information: This position offers a remarkable opportunity to collaborate with a talented team and cultivate a rewarding career with Brooksource. We maintain a strong partnership with our clients' leadership, fostering an environment conducive to professional development.

About Brooksource:

At Brooksource, we prioritize people. Our relationships are fundamental to our operations. A successful partnership is built on strong connections. We are your reliable partner for IT hiring, recruiting, and staffing solutions.

For over 16 years, Brooksource has cultivated and sustained relationships tailored to meet your IT staffing requirements. Whether you need contract, contract-to-hire, or permanent placement services, we customize our approach based on your unique business initiatives, culture, and technologies. With our national team of recruiters positioned at major hubs across the country, Brooksource identifies the most suitable candidates for your organization. When you collaborate with us, we collaborate with you. That is the Brooksource commitment.

Brooksource is an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

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