Technical Support Specialist

2 weeks ago

Columbus, Ohio, United States Insight Direct USA, Inc. Full time

Requisition Number: 96766

Insight Direct USA, Inc. is a leading Solutions Integrator dedicated to assisting organizations in their transformation journeys by harnessing the capabilities of technology and human resources.

With over 35 years of experience in hardware and software supply chain management, combined with our extensive knowledge in cloud computing, data analytics, artificial intelligence, cybersecurity, and intelligent edge solutions, we guide businesses through intricate digital challenges to achieve remarkable outcomes.

We are currently looking for a Technical Support Specialist to join our team. This role will be based in our office, where you will have the chance to apply your technical expertise while also expanding your skill set.

The Technical Support Specialist is responsible for the installation, modification, repair, testing, and maintenance of systems and communication equipment. This includes, but is not limited to, hardware and peripherals, software configuration, and voice, video, and data conferencing tools.

In this position, you will provide support to internal Insight team members, ensuring the highest level of client satisfaction.

Key Responsibilities:

  • Deliver in-person and remote support to teammates.
  • Provide exceptional support to executives and their teams.
  • Install, configure, and troubleshoot end-user PC software and hardware issues (Windows and Mac OS).
  • Troubleshoot and support warehouse-related equipment, including printers, scanners, automation systems, paging systems, and AV equipment.
  • Assist with Android and iOS device troubleshooting.
  • Manage fixed assets and inventory.
  • Educate and set up new team members' hardware and software.

What You Will Need to Succeed:

  • 3-5 years of experience in desktop and end-user support within the IT sector or a related field, with a solid foundation in operating systems, desktop hardware, and peripheral support.
  • Strong communication and documentation skills.
  • Proficient experience with PC hardware and peripherals.
  • Experience supporting Android and iOS mobile devices.
  • Familiarity with Windows operating systems (Win10, Win11) and Mac OS.
  • Ability to research and resolve complex technical issues.
  • Experience with various software applications (Adobe, Salesforce, SAP, Microsoft Office 365, Active Directory, AAD, Intune, and virtualized platforms).
  • Strong customer service skills and experience.
  • Understanding of the computer imaging process and Auto-pilot process.
  • Ability to multitask and manage time effectively, responding promptly to inquiries or complaints.

Insight Direct USA, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

This position summary outlines the essential duties and responsibilities of the role, providing insight into what it is like to work at Insight Direct USA, Inc.

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