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IT Technical Support Specialist

2 months ago

Columbus, Ohio, United States computing concepts Inc Full time

Job Summary:

We are seeking a highly skilled IT Technical Support Specialist to join our team at Computing Concepts, Inc. as a Technical Support Professional. As a Desktop Support Specialist, you will be responsible for providing high-quality end-user technical support related to enterprise software and hardware.

Key Responsibilities:

  • Investigate, diagnose, and resolve hardware and software problems in a complex environment.
  • Provide effective solutions quickly and efficiently.
  • Work independently in a high-pressure environment with minimal supervision.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Stay up-to-date with the latest technology trends and advancements.

Requirements:

  • Excellent customer service and communication skills.
  • Two to five years of proven experience in a comparable complex, high-tech, and fast-paced work environment.
  • Preferred experience in technical support roles, but not required.
  • Ability to work in a team environment and adapt to changing priorities.
  • Self-motivated and able to work independently with minimal supervision.

What We Offer:

  • A competitive hourly rate of $21.
  • Paid training and professional development opportunities.
  • A dynamic and supportive work environment.