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Technical Support Specialist

2 months ago

Columbus, Ohio, United States Brooksource Full time

Position Title: Technical Support Specialist

Location: 100% onsite

Contract Type: Long Term Contract

Overview: Brooksource is in search of a committed and proficient Technical Support Specialist to enhance our team. This position is focused on delivering Tier 1 and Tier 2 technical assistance, diagnosing workstation issues, and resolving hardware and software challenges. The ideal candidate will possess outstanding communication abilities and a keen eye for detail, ensuring exceptional service delivery to our clients.

Key Responsibilities:

  • Conduct basic troubleshooting and maintenance of workstations.
  • Address and resolve standard Tier 1 & Tier 2 technical issues.
  • Provide support and troubleshooting for Windows 10 & 11 operating systems.
  • Assist users via telephone with networking or connectivity challenges.
  • Install and execute minor repairs on hardware, software, or peripheral devices in accordance with established specifications.
  • Deliver fundamental diagnosis, analysis, and resolution of user issues.
  • Independently prepare and configure equipment for deployment, adhering to documented procedures.
  • Support users transitioning from Windows 10 to Windows 11 compliant devices.

Essential Attributes:

  • Exceptional written and verbal communication skills.
  • Strong attention to detail.
  • Ability to effectively engage with clients both over the phone and in person.
  • Collaborative team player with the ability to work well in group settings.

Minimum Qualifications:

  • Must be a resident of Ohio.
  • Must be a U.S. citizen or possess the appropriate legal authorization to work in the U.S.
  • Experience in troubleshooting Windows 10 & 11 operating systems.
  • Experience in installing and performing minor repairs on hardware, software, or peripheral devices.
  • Ability to provide basic diagnosis, analysis, and resolution of technical issues.
  • Capability to independently prepare and configure equipment.

Additional Information: This role presents a valuable opportunity to collaborate with a dynamic team and foster a long-term career with Brooksource. We maintain a strong rapport with our leadership team, creating an excellent environment for professional development.

About Brooksource:

At Brooksource, we prioritize people. Our relationships are fundamental to our operations. A successful partnership is built on strong connections. We are your reliable partner for IT recruitment and staffing solutions.

For over 16 years, Brooksource has cultivated and sustained relationships tailored to meet your IT staffing requirements. Whether you need contract, contract-to-hire, or permanent placement services, we customize our approach based on your organization's unique goals, culture, and technologies. With our national team of recruiters positioned at major hubs across the country, Brooksource identifies the best candidates for your business. When you collaborate with us, we collaborate with you. That is the Brooksource commitment.

Brooksource is an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.