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Technical Support Specialist II

2 months ago

Columbus, Ohio, United States Exos Talent Full time

Job Summary:

Exos Talent is seeking a highly skilled Help Desk Analyst II/Video Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients across multiple teams.

Key Responsibilities:

  • Provide technical support for Polycom RMX, Resource Manager, and endpoints
  • Offer expert-level support for Microsoft Office 365
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain professional written and oral communication skills

Requirements:

  • Preferred experience with Polycom RMX, Resource Manager, and endpoints
  • Expert-level knowledge of Microsoft Office 365
  • Excellent written and oral communication skills
  • Ability to work successfully across multiple teams