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Technical Support Specialist

2 months ago

Columbus, Ohio, United States Compunnel Inc. Full time

Job Summary

Compunnel Inc. is seeking a skilled Technical Support Specialist to join our team as a Production Support Engineer. As a key member of our IT team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows.

Key Responsibilities

  • Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.
  • Improve operational stability and availability through participation in problem management.
  • Monitor production environments for anomalies and address issues utilizing standard observability tools.
  • Assist in the escalation and communication of issues and solutions to the business and technology stakeholders.
  • Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure.

Requirements

  • 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
  • Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.
  • Exposure to observability and monitoring tools and techniques.
  • Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

Preferred Qualifications

  • Knowledge of one or more general purpose programming languages or automation scripting.