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Technical Support Specialist

2 months ago

Columbus, Ohio, United States Russell Tobin Full time

Position: IT Customer Support Specialist

Contract Duration: 6+ months

Pay Range: $20-22/hour

Industry: Finance

Company Overview: Russell Tobin is looking for a dedicated IT Customer Support Specialist to enhance our IT client support team.

Role Summary:

The selected candidate will deliver technical support to clients, troubleshoot various issues, and ensure an optimal user experience. We seek individuals who are adept at problem-solving and possess excellent communication skills.

Key Responsibilities:

  • Technical Support: Address hardware, software, and network challenges through various communication channels.
  • Client Interaction: Collaborate with users to identify and resolve issues, ensuring a high level of satisfaction.
  • Documentation: Maintain an updated knowledge base and accurate records of support inquiries.
  • System Monitoring: Observe system performance and proactively manage potential concerns.

Qualifications:

Education: Bachelor’s degree in IT, Computer Science, or a related discipline, or equivalent professional experience.

Experience: 1-2 years in a technical support or IT customer service capacity.

Skills: Strong troubleshooting capabilities, along with effective communication and problem-solving skills.

Preferred Qualifications: IT certifications (e.g., CompTIA A+, Microsoft Certified) are advantageous.

Benefits:

Russell Tobin provides eligible employees with comprehensive healthcare options, including medical, dental, and vision plans, along with supplemental coverage, retirement savings plans, life and disability insurance, and various employee assistance programs.