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Guest Services Supervisor

2 months ago

Lincoln, Nebraska, United States Central Florida Oral, Facial and Periodontal Surgery Full time
Key Responsibilities

The Front Office Manager is responsible for supervising the overall administrative operations of the front office while collaborating with the clinical team to ensure an exceptional patient experience.

  • Manages daily front office activities and oversees patient flow.
  • Handles recruitment, onboarding, and training coordination for new front office personnel.
  • Assists in the disciplinary process of team members in line with company guidelines.
  • Conducts annual performance evaluations for front office staff.
  • Creates and manages schedules for front office team members.
  • Ensures the maintenance and functionality of office equipment, including cleaning and repairs.
  • Provides clerical assistance to support the front office team as necessary.
  • Maintains an adequate inventory of office supplies.
  • Upholds the highest standards of professionalism and customer service.
  • Performs additional related duties as required.
Qualifications
  • High school diploma or equivalent is mandatory.
  • Post-secondary education is preferred.
  • A minimum of two years in a leadership or management role is required.
  • Experience in a medical or dental setting is essential.
Skills and Competencies
  • Proficient in basic office skills, including typing and filing.
  • Familiarity with Microsoft Office Suite or similar software is required.
  • Comprehensive understanding of office management protocols.
  • Strong verbal and written communication abilities.
  • Exceptional interpersonal and customer service skills.
  • Outstanding organizational skills with a keen attention to detail.
  • Effective time management skills with a proven track record of meeting deadlines.
  • Ability to perform under pressure.
  • Capability to swiftly identify solutions that enhance patient satisfaction.
  • Ability to collaborate effectively with cross-functional teams.

Core Benefits & Wellness

Comprehensive Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Financial Well-Being

Competitive salary, Bonus opportunities, and annual performance reviews

401(k) Plan with Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance options

Spouse and Child Life Insurance available

Time Off, Disability, and Leave Policies

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans



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