Healthcare Customer Support Specialist
2 weeks ago
Job Title: Patient Care Representative II
Company: Imagine Staffing Technology, An Imagine Company
Overview:
Are you committed to enhancing the healthcare experience for individuals? Imagine Staffing Technology is seeking motivated professionals to fill the role of Patient Care Representatives. In this position, you will deliver outstanding service and assistance to patients, helping them navigate their healthcare needs, manage appointments, and respond to inquiries to ensure a seamless healthcare experience.
Key Responsibilities:
- Manage incoming patient calls and provide appropriate assistance
- Input patient data, organize appointments, and maintain accurate records of interactions
- Refer calls to appropriate personnel when necessary and handle medication refill requests
- Work collaboratively with various departments to facilitate patient care
- Provide exceptional customer service to ensure a satisfactory patient experience
- Carry out additional tasks as required
Qualifications:
- High School Diploma or Equivalent
- 2-3 years of experience in customer service within a call center environment
- Positive demeanor and eagerness to learn
- Basic understanding of Medical Terminology is advantageous
Position Details:
- Schedule: Monday - Friday, 8:00 am - 4:30 pm
- Work Environment: Business casual
- Employment Type: Temp-to-hire
- Compensation: $18.50/hour (Patient Care Representative I), $20.00-$21.00/hour (Patient Care Representative II)
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