IT Support Specialist

6 days ago


Buffalo, New York, United States Power Drives Full time
Job Summary

We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Power Drives. As an IT Support Specialist, you will be responsible for providing top-notch technical assistance to our end-user community, ensuring seamless IT operations and exceptional customer service.

Key Responsibilities
  • Technical Support: Assist with day-to-day user administration, install new operating systems and software, and perform printer repair, reprogramming, and maintenance.
  • Inventory Management: Perform inventory of all IT equipment, label IT assets, and maintain detailed documentation.
  • User Training and Support: Help develop user training and help materials, set up new user accounts and profiles, and assist with phone system administration.
  • Email and Sharepoint Management: Help manage email administration and user accounts, assist with Sharepoint migration, and assist with Help Desk Ticket system.
  • Network Administration: Run and set up network lines, ensuring stable and secure network operations.
Requirements
  • Education: Working towards a degree in Information Technology.
  • Skills: Familiar with Microsoft Office Suite, problem-solving skills, customer service-oriented, ability to multi-task, adapt to new hardware/software set-ups, and detail-oriented.
  • Experience: Minimum 1 year of experience in IT support or related field.
What We Offer

Competitive hourly rate of $17-$20 per hour based on experience, opportunities for professional growth and development, and a dynamic work environment.



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