Call Center Agent

4 days ago


Chicago, Illinois, United States Opusign Full time
About UsWe are a nonprofit charity at the forefront of wildlife conservation efforts. Our dedication to safeguarding wildlife and the natural world drives everything we do.

Salary: $36,500 - $46,000 per year

We are seeking a skilled Call Center Customer Service Agent to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support to address their inquiries and resolve issues.

Responsibilities
  1. Answer incoming customer calls promptly and professionally.
  2. Provide accurate information on products and services to customers.
  3. Address customer complaints and issues effectively and efficiently.
  4. Maintain accurate records of customer interactions.
  5. Follow up with customers to ensure resolution of their inquiries and concerns.


Qualifications
  • A high school diploma or equivalent is required; an Associate's degree is preferred.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Strong communication skills.


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