Call Center Associate
3 weeks ago
About Elevation Academy
We are a leading organization in the education sector, committed to delivering exceptional services to our clients. We strive to build long-lasting relationships based on trust, respect, and exceptional service.
We are seeking an experienced Call Center Associate to join our team at Elevation Academy. As a key member of our customer support department, you will be responsible for providing top-notch service to our clients, ensuring their needs are met, and resolving any issues promptly.
Job Responsibilities:
- Handle Inbound and Outbound Calls: Respond to customer inquiries promptly, addressing their concerns, and providing accurate information.
- Resolve Customer Issues: Troubleshoot and resolve product or service-related issues to ensure customer satisfaction.
- Escalate Complex Issues: Identify and escalate unresolved issues to relevant departments or supervisors.
Requirements:
- High school diploma or equivalent. Bachelor's degree preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
The estimated salary for this position is around $45,000 - $55,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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