Call Center Associate

3 weeks ago


Chicago, Illinois, United States Elevation Academy Full time

About Elevation Academy

We are a leading organization in the education sector, committed to delivering exceptional services to our clients. We strive to build long-lasting relationships based on trust, respect, and exceptional service.

We are seeking an experienced Call Center Associate to join our team at Elevation Academy. As a key member of our customer support department, you will be responsible for providing top-notch service to our clients, ensuring their needs are met, and resolving any issues promptly.

Job Responsibilities:

  • Handle Inbound and Outbound Calls: Respond to customer inquiries promptly, addressing their concerns, and providing accurate information.
  • Resolve Customer Issues: Troubleshoot and resolve product or service-related issues to ensure customer satisfaction.
  • Escalate Complex Issues: Identify and escalate unresolved issues to relevant departments or supervisors.

Requirements:

  • High school diploma or equivalent. Bachelor's degree preferred.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency with CRM software and Microsoft Office Suite.
  • Ability to multitask and manage time effectively.

The estimated salary for this position is around $45,000 - $55,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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