Operations Manager

5 days ago

Everett, Washington, United States Amazon Full time
About the Role

We are seeking an experienced Operations Manager to join our team at Amazon. As an Operations Manager, you will be responsible for managing warehouse operations, including labor planning, safety, quality, and customer delivery promises.

Key Responsibilities
  • Hire, support, mentor, and motivate hourly workforce, promoting a culture of inclusion, innovation, and performance.
  • Manage safety, quality, productivity, and customer delivery promises.
  • Oversee daily execution of warehouse operations to deliver daily requirements with a focus on safety and quality.
  • Gather, trend, and report process metrics/KPIs to promote improvement initiatives.
  • Drive efficiency and quality through process-focused approaches, process improvement initiatives, and root cause/corrective action exercises.
  • Manage team goals and critical metrics to ensure business success. Drive accountability with the team.
  • Lead and implement critical business initiatives across the team.
  • Work effectively across functions with matters involving Quality, Engineering, Supply Chain, Finance, etc.
  • Conduct employee reviews, hiring, and disciplinary functions for the reporting team.
  • Contribute to Operations project teams leading new product introduction and other manufacturing initiatives.
About You

We are looking for a motivated and customer-focused individual who is comfortable with ambiguity and can set the vision for our daily operations. You should have a strong background in operations management, with experience in managing warehouse operations, labor planning, and safety.

Requirements
  • Bachelor's Degree or 2+ years Amazon (blue badge/FTE) experience or equivalent experience.
  • 2+ years of direct management experience for employees and their performance.
  • 1+ years of ERP experience, especially in SAP.
  • Flexibility with shift assignment.
Preferred Qualifications
  • APICS certified.
  • Forklift certified.
  • Strong communication and interpersonal skills.
  • Proficiency with Microsoft Office, Excel, Smartsheet.
  • Excellent analytical and problem-solving skills.
  • Effective coaching and mentoring skills.
  • Ability to work in a fast-paced environment and prioritize tasks.
  • Demonstrated commitment to safety and quality.
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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