Help Desk Support Specialist
3 weeks ago
Pridestaff - Plantation, FL seeks skilled Customer Care Representatives to join their team in Downtown Fort Lauderdale. This role involves guiding customers via phone and email regarding product inquiries.
About the JobWe offer a competitive salary for this position, estimated at $45,000 per year, based on local market standards and industry benchmarks.
Responsibilities- Respond to customer inquiries by phone and email
- Assist existing and potential customers with their needs
- Provide empathetic support to customers
- Evaluate and analyze customer requests to provide suitable solutions or alternatives
- Direct callers to the appropriate department as needed
- Maintain accurate records of customer interactions and transactions
- Proficiency in computer applications is required
- Punctuality and attendance are crucial for this role
- Previous customer support experience is necessary
- Effective communication skills are essential
- Minimum typing speed of 45 words per minute
- Exceptional problem-solving and troubleshooting abilities with a calm approach
- Able to quickly learn new software systems
- Willingness to undergo background checks and drug screenings
Pridestaff offers an inclusive work environment as an equal opportunity employer.
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Help Desk Support Specialist for Windows Systems
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