Help Desk Support Specialist

3 weeks ago


Fort Lauderdale, Florida, United States Pridestaff - Plantation, FL Full time
Job Overview

Pridestaff - Plantation, FL seeks skilled Customer Care Representatives to join their team in Downtown Fort Lauderdale. This role involves guiding customers via phone and email regarding product inquiries.

About the Job

We offer a competitive salary for this position, estimated at $45,000 per year, based on local market standards and industry benchmarks.

Responsibilities
  • Respond to customer inquiries by phone and email
  • Assist existing and potential customers with their needs
  • Provide empathetic support to customers
  • Evaluate and analyze customer requests to provide suitable solutions or alternatives
  • Direct callers to the appropriate department as needed
  • Maintain accurate records of customer interactions and transactions
Requirements
  • Proficiency in computer applications is required
  • Punctuality and attendance are crucial for this role
  • Previous customer support experience is necessary
  • Effective communication skills are essential
  • Minimum typing speed of 45 words per minute
  • Exceptional problem-solving and troubleshooting abilities with a calm approach
  • Able to quickly learn new software systems
  • Willingness to undergo background checks and drug screenings
Benefits

Pridestaff offers an inclusive work environment as an equal opportunity employer.



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