Help Desk Associate

3 weeks ago


Fort Myers, Florida, United States Lee Health Full time

We are seeking a Help Desk Associate to join our team at Lee Health. As a Help Desk Associate, you will play a critical role in providing support to our patients and staff by answering questions, resolving issues, and escalating complex problems to senior colleagues.

The estimated salary for this position is $16.50-$19.25 per hour. This compensation includes pay increases as one gains more experience in customer-facing roles. You must be comfortable with shifting schedules.

Some of your key responsibilities will include:

  • Responding to phone calls and emails from patients and staff
  • Resolving technical issues related to our healthcare systems
  • Collaborating with other teams to improve workflows and processes

We value diversity and inclusion at Lee Health and strive to create a workplace culture that respects all individuals. We encourage applications from people with different backgrounds and experiences.


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