Cyber Systems Support Specialist

1 day ago


Fort Meade, Florida, United States By Light Professional IT Services Full time
About the Role

We are seeking a highly skilled Cyber Systems Support Specialist to join our team at By Light Professional IT Services. As a key member of our Help Desk & NetOps Team, you will be responsible for ensuring the peak performance of the Persistent Cyber Training Environment (PCTE) platform.

Your primary objective will be to utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform, guaranteeing its seamless operation. You will also provide a structured approach to service design, transition, and operation, ensuring that IT services align with user needs.

In addition, you will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels.



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