IT Leadership and Support Specialist
7 days ago
The IT Helpdesk Manager is a visionary leader responsible for providing exceptional service to PDC employees. This individual leads the IT helpdesk staff and operations, ensuring timely and efficient support on a 24x7 basis.
Key Responsibilities:
- Manage Help Desk staff, including performance evaluations, promotions, hiring, and disciplinary actions
- Monitor problem management database and ensure timely resolution of problems
- Escalate problems to coordinate recovery and identify recurring issues
- Isolate problem trends and implement troubleshooting efforts until permanent solutions are found
- Ensure decisions improve customer support and contribute to departmental productivity objectives
- Coordinate training requirements and participate in training programs
Requirements:
- 10+ years of IT experience required
- 3+ years of management experience required
- Experience managing system administrators and support analysts required
- Help desk software experience preferred
- Microsoft Office, Microsoft Active Directory, and operations management tools expertise preferred
- Demonstrated ability to organize and manage distributed systems required
Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience.
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