Technical Support Professional
2 weeks ago
Job Overview
">The ASM Global company is looking for an IT Support Specialist to join its team at The Broward Convention Center in Ft. Lauderdale, FL.
">About the Role
">This position involves providing technical support services for live events, conferences, and meetings at the convention center.
">Responsibilities include:
">- Providing on-site technical support to event customers, vendors, and guests">
- Patching, configuring, and deploying network cables and ethernet ports">
- Maintaining and supporting Cat6 network cabling">
- Providing customer service and help desk technical support to staff members">
- Setting up and configuring workstations for new hires">
- Assembling, deploying, troubleshooting, and maintaining office computers, laptops, iPads, POS terminals, printers, and cell phones">
- Diagnosing and resolving technical support problems on equipment, systems, and infrastructure">
- Assisting staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new user accounts, and access requests">
- Maintaining IT inventory and performing minor hardware repairs">
- Communicating effectively with the IT management team">
Requirements
">To be considered for this role, you should have:
">- An associate degree from an accredited college or university, or 1-2 years of related experience and/or training, or an equivalent combination of education and experience">
- A minimum of 1-2 years of experience in an IT support role, preferably with experience in help desk or network environments">
- Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS, and Office 365 applications">
- Experience with Citrix, Microsoft, and/or Azure system administration">
- CompTIA A+ and Network+ certification, CCNA certification, or other relevant IT certifications">
- Excellent communication skills, both written and verbal">
- Strong organizational and troubleshooting skills">
- Ability to prioritize, multitask, and work independently">
- Comfortable working in a fast-paced environment with extended and irregular hours, including nights, weekends, and holidays as needed">
- Able to lift and hold at least 50 pounds and perform manual labor as required">
Salary
">The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.
">Benefits
">-
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