Technical Support Professional

2 weeks ago


Fort Lauderdale, Florida, United States ASM Global Full time

Job Overview

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The ASM Global company is looking for an IT Support Specialist to join its team at The Broward Convention Center in Ft. Lauderdale, FL.

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About the Role

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This position involves providing technical support services for live events, conferences, and meetings at the convention center.

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Responsibilities include:

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  • Providing on-site technical support to event customers, vendors, and guests">
  • Patching, configuring, and deploying network cables and ethernet ports">
  • Maintaining and supporting Cat6 network cabling">
  • Providing customer service and help desk technical support to staff members">
  • Setting up and configuring workstations for new hires">
  • Assembling, deploying, troubleshooting, and maintaining office computers, laptops, iPads, POS terminals, printers, and cell phones">
  • Diagnosing and resolving technical support problems on equipment, systems, and infrastructure">
  • Assisting staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new user accounts, and access requests">
  • Maintaining IT inventory and performing minor hardware repairs">
  • Communicating effectively with the IT management team">
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Requirements

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To be considered for this role, you should have:

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  • An associate degree from an accredited college or university, or 1-2 years of related experience and/or training, or an equivalent combination of education and experience">
  • A minimum of 1-2 years of experience in an IT support role, preferably with experience in help desk or network environments">
  • Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS, and Office 365 applications">
  • Experience with Citrix, Microsoft, and/or Azure system administration">
  • CompTIA A+ and Network+ certification, CCNA certification, or other relevant IT certifications">
  • Excellent communication skills, both written and verbal">
  • Strong organizational and troubleshooting skills">
  • Ability to prioritize, multitask, and work independently">
  • Comfortable working in a fast-paced environment with extended and irregular hours, including nights, weekends, and holidays as needed">
  • Able to lift and hold at least 50 pounds and perform manual labor as required">
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Salary

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The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.

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Benefits

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