Maintenance Director

6 days ago

Scottsdale, Arizona, United States The Wolff Resident Experience Company Full time
About the Role

The Maintenance Director is a key member of our team at The Wolff Resident Experience Company, responsible for ensuring the community's physical interior and exterior spaces, as well as grounds, equipment, and living spaces are fully functional, inviting, clean, comfortable and safe for all residents, team members, and guests.

Key Responsibilities
  • Facilities Management: Conduct daily inspections of community grounds and buildings as well as conduct periodic inspection of equipment, tools, and supplies to ensure that team members are completing assignments and that equipment, tools, and supplies are maintained and operable to perform all required maintenance duties and services; assure the community is always presentable for tours.
  • Department Supervision: Manage, plan, develop, organize, schedule, evaluate, and direct the Housekeeping department, its programs, team members, and activities with a spirit of teamwork and open communication; responsible for hiring, supervising, and managing the performance of the Housekeeping department and ensure that all team members wear proper attire and follow established safety regulations in the use of equipment and supplies.
  • Performance Standards: Develop performance standards and processes for the maintenance and housekeeping departments.
  • Financial Management: Manage the department within budgetary guidelines, tracking inventory usage, and ordering supplies when necessary.
  • Regulatory Compliance: Ensure compliance with all federal, state, and local regulations concerning the community and grounds.
  • Maintenance Requests: Coordinate maintenance requests and maintenance logs of resident apartments including repairs, plumbing, furniture, electrical, heating, and replacement of light bulbs.
  • Vendor Management: Manage outside vendors and contractors, securing bids and scheduling needed work on special projects tracking all maintenance expenditures and procedures.
  • Safety and Emergency Procedures: Oversee and educate on OSHA policies and procedures, SDS information, and conduct fire drills with staff regarding safety and emergency procedures to ensure compliance and safety.
  • Support Services: Assist, as needed, with the moving of residents during emergency situations.
  • Professional Image: Display a positive and professional image through behaviors and actions and maintain high standards of personal appearance and grooming, including wearing professional clothing and/or uniform and a name tag when working.
Requirements
  • Experience: 5+ years of related maintenance experience; demonstrated mechanical and troubleshooting ability to repair washers/dryers/heating/refrigeration units/ice machines, paint interior and exterior surfaces and structures, and repair minor plumbing/electrical/carpentry issues, within a senior living, property/community management, hospitality, or related environment required.
  • Supervisory Experience: 1+ years of supervisory experience including training and supervising staff and developing and managing budgets required.
  • Physical Demands: Ability to lift pounds), stand, kneel.
  • Education and Certifications: Technical maintenance training and/or certifications strongly preferred; High School Diploma or equivalent preferred; Associates or Bachelor's degree a plus.
  • Driver's License: Ability and willingness to drive the community vehicle(s); must possess a valid driver's license issued in the state of residence.
  • Communication Skills: Ability to deal tactfully and professionally at all times with team members, residents, family members, visitors, and the general public.
  • English Proficiency: Excellent verbal and written English communication skills including the ability to speak in front of small groups of people with the ability to explain and communicate complex ideas to a wide audience (employees, residents, family members, the general public, etc.).
  • Culture Code: Ability to promote a positive, friendly, and supportive environment through our Culture Code.
  • Technical Skills: Proficiency with the use of computers, mobile devices (e.g., tablets, iPads), AV equipment/technology, and other office equipment (e.g., phones, scanners, copiers, fax machines, etc.) as well as possess familiarity with Microsoft Office Suite products including, but not limited to, Word, Excel, Outlook, etc.
  • On-Call Requirements: Position is on-call and must be located within 30-minute commute of the community.

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