Director of Community Development and Operations
6 days ago
We are a leading provider of senior living solutions, dedicated to delivering high-quality, affordable care to our residents. Our mission is to redefine the future of senior living communities, focusing on transparency, ease of process, and superior care.
About the RoleThe Executive Director is a key leadership position responsible for overseeing the day-to-day operations of our community. This role requires a strong leader who can ensure the highest quality of care for our residents, while maintaining the community's financial stability and creating a harmonious working environment for all associates.
Key Responsibilities- Leadership and Management: Provide direct and indirect supervision of the community operation, including training, coaching, counseling, and performance evaluations of all staff members.
- Compliance and Risk Management: Ensure compliance with all laws, regulations, and legal requirements governing the community and all company policies and procedures.
- Marketing and Sales: Collaborate with the Community Relations Director to promote sales and market the property within the local community, implementing referral and other programs to reach full resident occupancy goals.
- Care Services: Ensure that the nursing services provided meet the needs of the residents in accordance with developed service plans, and the service plans meet the required state codes and company policies.
- Census Management: Ensure that census expectations are met and that the resident admission process documentation is completed in a timely manner and in accordance with established policy and procedure.
- Staff Recruitment and Retention: Oversee the recruitment and retention of qualified staff throughout the community, ensuring background checks, reference checks, and licenses are cleared before the employee is released to work on the floor.
- Employee Engagement: Motivate employees through staff appreciation, recognition, and incentive programs, promoting positive employee relations and addressing concerns in a timely manner.
- Financial Management: Oversee the community budget, providing guidance and training to department heads on the maintenance of the overall community budget.
- Quality Assurance: Monitor operations of the community on a regular basis, preparing quality review audits and monthly variance reports.
- Education: Bachelor's degree in business, healthcare, nursing, or human services, or a combination of education and experience supervising others in a senior living, healthcare, or hospitality environment.
- Certifications and Licenses: Current state/federal/local required certification or license to manage a community, First Aid Certification, and background clearances as required by government regulations.
- Experience: Minimum eight to ten years of experience in senior living, healthcare, hospitality, or related industry, with a minimum of five years of experience functioning in a leadership role at a senior living operation.
- Skills and Abilities: Patience and compassion when dealing with others, flexibility to work when needed, and willingness to adhere to and enforce all safety policies and procedures.
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