Clinical Director

4 weeks ago

Scottsdale, Arizona, United States LifeStance Health Full time
Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team

LifeStance Health Values

  • Belonging: We cultivate a space where everyone can show up as their authentic self.
  • Empathy: We seek out diverse perspectives and listen to learn without judgment.
  • Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
  • One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW

The Clinical Director is responsible for the effective implementation of the organization's clinical goals, procedures, protocols, and workflows in accordance with the Mission, Vision and Values for their designated region. The Clinical Director strives to enhance patient care through the effective support of LifeStance clinicians and collaboration to improve systems of care.

KEY RESPONSIBILITIES

  • Develops, implements and maintains clinical protocols, policies, and programming. Ensures compliance with Federal and State regulations, payor requirements, community practice standards and professional ethics.
  • Conducts chart record reviews and provides coaching and education, as needed
  • Investigates adverse clinical events to help ensure ongoing high-quality care
  • Serves as a liaison between psychotherapy and psychological clinicians, practice and Region leadership to ensure collaboration in the delivery of care
  • Reports key performance metrics and data regularly to Region leadership in accordance with the company's strategies and processes
  • Monitors state clinical goals and performance and develops corresponding strategic plans, including communication and implementation plans for rollout
  • Analyzes and identifies clinical issues/risk and takes prompt measures toward rectification
  • Works closely with operations to support clinicians, inclusive of assuring successful onboarding process for new clinicians
  • Provides ongoing supervision, training, and communication psychotherapy clinicians and psychologists
  • Supports clinician recruiting, interviewing, hiring and onboarding, as assigned by VP, Operations
  • Oversees the maintenance and continued improvements of the electronic health record
  • Prompts investigation and resolution to manage patient complaints regarding clinical/clinician issues, inclusive of providing follow up communication with patients as needed to address concerns Note: This is not inclusive of billing or financial complaints.
  • In conjunction with the HR department and Operations leadership, establishes benchmarks and metrics to develop regular performance reviews, accurately evaluating provider performance and assessing clinical competency. This may occur on an ad hoc basis as clinical care issues arise or systematically as part of a clinical auditing process. Assists in any necessary personnel actions for psychotherapy clinicians and psychologists.
  • Advocates for management processes to improve clinician efficacy and satisfaction
  • Develops and maintains licensing and accreditation standards where applicable
  • Participates in and leads meetings

KEY PERFORMANCE INDICATORS

  • Clinical compliance
  • Recruiting targets at state level
  • Visits/clinician/day (productivity)
  • Utilization, capacity
  • Clinician retention

SKILLS & EXPERIENCE

  • Master's degree in psychology, social work, or related field
  • 5+ years of relevant clinical work and leadership experience
  • Current, unrestricted state license to practice
  • Ability to lead, supervise and collaborate
  • Ability to work independently and as a team member
  • Ability to provide formative feedback and experience with conflict resolution
  • Extremely strong clinical skills and knowledge of licensure requirements
  • Significant problem-solving capability
  • Strong communication skills, both written and verbal
  • Excellent time management skills, ability to multitask, attention to detail, self-motivated, and ability to adapt to changes
  • Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
  • LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

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