Resident Engagement Coordinator
2 weeks ago
At Balfour Beatty Communities, our mission is to create quality living environments that residents are proud to call home. We believe that outstanding living experiences are built on a foundation of Care—for our residents, partners, communities, and each other. Our culture of compassion influences every aspect of our operations, guiding us to act with integrity and foster meaningful connections as we meet the needs of our residents and partners with empathy and creativity.
Our Benefits
- Discretionary bonuses
- Medical and Dental Insurance effective the first of the month following employment
- Health, Flexible Spending, and Dependent Care Accounts
- Company-paid life insurance
- 401K plan with employer matching
- Generous PTO including sick leave, floating holidays, vacation, and personal days
- Two Volunteer Days annually
- Company-paid short-term and long-term disability, parental leave
- And more
The Customer Experience Specialist plays a vital role in providing outstanding living experiences, handling a variety of property marketing, sales, and customer engagement tasks. As the face of our communities, Customer Experience Specialists generate excitement and enthusiasm about our properties and the exceptional living experiences we offer. In this role, you will interact with prospects, applicants, and current residents to help them find the perfect home tailored to their needs, ensuring a remarkable living experience throughout their residency with active engagement. Additionally, you will guide them through the application, leasing, move-in, renewal, or move-out processes.
Key Responsibilities
- Manage and respond to all community inquiries in alignment with our Exceptional Living Policies.
- Provide the highest level of resident satisfaction through consistent, positive, and professional interactions.
- Create memorable living experiences during every customer and resident interaction.
- Attract new prospects to become future residents through outreach and advertising that highlights our unique selling points.
- Follow up with all qualified prospects according to our Exceptional Living policy.
- Facilitate resident renewals at the end of lease terms as needed.
- Monitor and manage the prospective resident waitlist in accordance with company policy.
- Regularly inspect the property to identify and address any deficiencies or issues.
- Prepare the property for daily showings, including opening and closing model units and amenities.
- Conduct pre-inspections for move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software.
- Organize, attend, and assist with community events and activities as required.
- Maintain knowledge of community lease agreements and policies to assist with resident inquiries.
- Conduct market surveys to assess competition's strengths and weaknesses.
- Understand and utilize company software effectively.
Work Environment: Work is performed in an office setting. Employees frequently interact directly with community management, facilities management, residents, and other staff members throughout the workday.
Qualifications
- High School diploma or GED required.
- Minimum of one (1) year of customer service experience; property management or hospitality experience preferred.
- Strong people management and leadership skills.
- Excellent interpersonal, customer relations, and communication skills.
- Proficient in Microsoft Office - Outlook, Word, Excel.
- Possession of a valid state-issued Driver's License and a safe driving record are required.
#LI-BBcommunities
Equal Opportunity Employer, including individuals with disabilities and veterans.
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