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Client Engagement Coordinator

2 months ago


El Paso, Texas, United States Balfour Beatty Investments Full time
About Us

At Balfour Beatty Communities, our commitment is to create quality living environments that residents are proud to call home. We believe that outstanding living experiences stem from our core value of We Care—a principle that extends to our residents, partners, communities, and each other. Our culture of compassion influences every facet of our operations, ensuring we consistently act with integrity and foster meaningful relationships as we meet the needs of our residents and partners with genuine empathy and creativity.

Our Offerings
  • Discretionary bonuses
  • Medical and Dental Insurance effective from the first month after employment
  • Health, Flexible Spending, and Dependent Care Accounts
  • Company-sponsored life insurance
  • 401K plan with employer contributions
  • Generous Paid Time Off, including sick leave, floating holidays, vacation, and personal days
  • Two Volunteer Days annually
  • Company-funded short-term and long-term disability, as well as parental leave
  • And additional benefits
Role Overview

The Customer Experience Specialist plays a vital role in providing exceptional living experiences. This position encompasses a diverse range of property marketing, sales, and customer engagement responsibilities. First impressions of our communities are often shaped by our Customer Experience Specialists—acting as community ambassadors who generate excitement about the property and the superior living experience we offer. In this customer-centric and sales-oriented role, you will engage with prospective residents, applicants, and current tenants to help them find the ideal home tailored to their specific needs, ensuring a remarkable living experience throughout their residency. You will also guide them through the application, leasing, move-in, renewal, or move-out processes.

Key Responsibilities
  • Manage and respond to all community inquiries in alignment with our Exceptional Living Policies.
  • Deliver the highest level of resident satisfaction through consistent, positive, and professional interactions.
  • Create memorable living experiences during every interaction with customers and residents.
  • Attract new prospects to become future residents through outreach and advertising, showcasing our unique selling points.
  • Follow up with all qualified prospects in accordance with our Exceptional Living policy.
  • Facilitate resident renewals at the end of lease terms as necessary.
  • Monitor and manage the prospective resident waitlist in compliance with company policy.
  • Regularly inspect the property to identify and address any deficiencies or issues.
  • Prepare the property for daily showings, ensuring model units and amenities are ready.
  • Conduct pre-inspections for move-ins to confirm homes are ready for occupancy, as well as move-out inspections using company software.
  • Organize, attend, and assist with community events and activities as required.
  • Maintain knowledge of community lease agreements and policies to assist residents effectively.
  • Conduct market surveys to evaluate competitive strengths and weaknesses.
  • Understand and utilize company software and policies effectively.
Physical Demands: Regularly use hands to operate tools, controls, phones, and computer keyboards. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to perform clerical tasks. Regularly lift and move office supplies weighing up to 20 lbs.

Work Environment: Work is primarily conducted in an office setting. The employee frequently interacts directly with community management, facilities management, residents, and other staff members throughout the workday.

Qualifications
  • High School diploma or GED required.
  • Minimum of one (1) year of customer service experience; property management or hospitality experience preferred.
  • Strong interpersonal and leadership skills.
  • Excellent communication and customer relations abilities.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
  • A valid state-issued Driver's License and a safe driving record are mandatory.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international organization that finances, develops, constructs, and maintains infrastructure assets.

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