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Community Engagement Coordinator
2 months ago
Salary: $37,440 - $41,600 annually
Position Summary: Under the direct guidance of the Director of Clinical Services, this role provides essential administrative support to case management staff and oversees the daily operations of the program. The individual will offer training, support, and consultation to Case Managers, ensuring compliance with assessment protocols and service authorizations. This position also involves strategizing marketing initiatives to broaden service outreach and developing plans for future growth opportunities. A commitment to the recovery model and delivering exceptional customer service is paramount. The role ensures adherence to regulatory standards while delivering clinically appropriate mental health services tailored to each client's level of care and eligibility.
Key Responsibilities:
• Supervise and manage Case Managers, monitoring daily productivity as necessary.
• Oversee documentation processes to ensure compliance with performance targets.
• Provide direct care as directed by the Clinical Director, contributing to revenue generation through billable units.
• Assist in the administration of new assessments, treatment plans, and crisis interventions.
• Offer administrative support to program staff and manage the Master PSR caseload tracker.
• Ensure all clients have up-to-date assessments and treatment plans in line with regulatory requirements.
• Monitor staff caseloads to guarantee completion of necessary documentation.
• Facilitate training sessions and meetings as required by upper management.
• Maintain high levels of customer satisfaction through regular evaluations.
• Coordinate event scheduling and represent the organization as needed.
• Promote awareness of organizational practices and uphold company policies.
• Document all meetings and one-on-one sessions for a minimum of three years.
• Provide ongoing training and oversight of clinical documentation, developing improvement plans when standards are not met.
• Communicate updates regarding policies and operational changes to staff.
• Collaborate with the Clinical Director to create and implement outreach strategies.
• Act as a liaison between clients and community partners.
• Work with front desk personnel to facilitate client enrollment in services.
• Generate reports for the Director and upper management as assigned.
• Ensure compliance with recommendations and guidelines following audits.
• Attend community meetings to enhance service visibility and network with other organizations.
• Present program goals to management, aiming for a significant increase in client enrollment within an approved timeframe.
• Perform additional duties as assigned.
Equipment and Materials: Personal vehicle may be utilized for client visits; company vehicle usage is encouraged when available.
Education Requirements: A Bachelor's degree in Behavioral Health from an accredited institution is required; a Master's degree is preferred.
Training Certifications: PMAB Level II, CPR & First Aid certifications are necessary.
Licensure/Certification: QMHP certification, a valid driver's license, and a Bachelor's degree are mandatory.
Experience: 2-4 years of experience in a Behavioral Health Service environment, with knowledge of case management and community resources. Previous experience in Behavioral Health Services or a business setting is preferred. Bilingual English/Spanish candidates are encouraged to apply. A valid driver's license with a clean driving record is required. Strong problem-solving skills and excellent communication abilities are essential.
Physical Requirements: The role involves sitting for two-thirds of the time, with occasional standing, walking, bending, and lifting up to 35 pounds.
Work Environment: The physical demands and work environment characteristics described are representative of those an employee may encounter while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.