Senior Audiovisual Technician

2 weeks ago

Washington, Washington, D.C., United States Encore Full time

Job Details

Description

Position Overview

The Technical Lead plays a crucial role in the setup and management of audiovisual systems for events of varying scales within a hospitality setting, ensuring utmost client satisfaction. This position is accountable to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation


• Accountable for the precise and timely installation, operation, and dismantling of intermediate audiovisual equipment.


• Diagnose technical challenges and swiftly resolve issues as they occur.


• Adhere to all company security and safety protocols.


• Safeguard equipment against theft and/or damage during usage.

Customer Service


• Deliver exceptional service and aim to surpass the expectations of both internal and external clients.


• Act as a leader, mentor, and coach for fellow Technicians, embodying Encore's commitment to World Class Service.


• Cultivate positive relationships with all clients through effective communication.


• Engage with guests on-site to ensure their requirements are met and that the equipment setup is functioning correctly.


• Oversee events and maintain contact with clients throughout the day.


• Understand and nurture the hotel/client relationship.

Technical Ability


• Comprehend the technical dimensions of the role and exhibit advanced operational skills to troubleshoot and resolve equipment and software issues.


• Anticipate equipment challenges and adapt to changes in a timely and professional manner.

Systems Knowledge


• Familiarize with company processes, adhere to procedures, and accurately complete systems entry and documentation.


• Utilize equipment sheets to identify the equipment scheduled for setup and breakdown.


• Collaborate with other staff and external vendors for equipment needs.


• Enhance revenue through effective floor up-selling techniques.


• Collaborate with clients to finalize billing.


• As necessary, operate within Encore systems and applications.

Job Qualifications


• High school diploma is required; an Associate's degree is preferred.


• Encore Technical Level 3 Certification is mandatory. New team members must achieve certification within 30 days of joining.


• Encore Technical Level Two Core Certification is essential (Audio, Lighting, Projection, Video, Scenic). New team members must be certified by a qualified proctor within 60 days.


• 2-3+ years of experience in customer service or hospitality is preferred.


• 2-3+ years of audiovisual experience is required.


• A valid driver's license is necessary for team members in roles that may involve operating company vehicles.


• Additional DOT requirements may need to be fulfilled if applicable.

Competencies


• Ownership


• Hospitality


• Professionalism


• Responsiveness


• Safety Consciousness


• Decision Quality


• Technical Proficiency


• Effective Communication


• Results Driven


• Trust Building

Work Environment

The role is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and elements such as dirt, sand, and dust. Working conditions may range from moderately quiet to noisy. Team members will utilize high-end audiovisual equipment and electrical components, and may work at heights using lifts and ladders. Team members may be required to operate in various hotel locations. Working hours may include irregular schedules and on-call status, including days, evenings, weekends, and holidays. Team members must comply with appearance standards as defined by Encore based on the individual hotel or a representation of hotels in the area.

Warehouse

Work is conducted at event venues as well as in a warehouse setting. Team members must adhere to appearance standards as defined by Encore while in a warehouse environment and when traveling, based on individual venues or a representation of venues in the area. In the warehouse, work will be performed in conditions with exposure to outdoor temperatures and elements such as dirt, sand, and dust. Working conditions may vary from moderately quiet to noisy. Team members may use high-end audiovisual equipment and electrical components. Working hours may include irregular schedules and on-call status, including days, evenings, weekends, and holidays.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

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