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Senior Event Technology Specialist

2 months ago

Washington, Washington, D.C., United States Encore Full time

Job Details

Description

Position Overview

The Technical Lead plays a crucial role in the setup and management of audiovisual systems for events ranging from small gatherings to large conferences within a hospitality setting, ensuring exceptional client satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation


• Accountable for the precise and timely installation, operation, and dismantling of intermediate audiovisual equipment.


• Diagnose technical challenges and resolve issues promptly as they occur.


• Adhere to all company security and safety protocols.


• Safeguard equipment against theft and/or damage during usage.

Customer Service


• Deliver outstanding service and aim to surpass the expectations of both internal and external clients.


• Act as a leader, mentor, and coach for fellow Technicians, embodying Encore's commitment to delivering world-class service.


• Foster positive relationships with all clients through effective communication.


• Engage with guests on-site to ensure their requirements are met and that the equipment setup is functioning correctly.


• Monitor events and check in with clients throughout the day.


• Understand and nurture the hotel/client relationship.

Technical Ability


• Possess a deep understanding of the technical aspects of the role and demonstrate advanced operational skills to troubleshoot and resolve equipment and software issues.


• Anticipate equipment challenges and adapt to changes in a timely and professional manner.

Systems Knowledge


• Comprehend company processes, adhere to procedures, and accurately complete systems entry and documentation.


• Utilize equipment sheets to identify the equipment scheduled for setup and dismantling.


• Collaborate with other staff and external vendors for equipment needs.


• Enhance revenue through effective floor up-selling techniques.


• Collaborate with clients to finalize billing.


• As necessary, engage with Encore systems and applications.

Job Qualifications


• High school diploma is mandatory; an Associate's degree is preferred.


• Encore Technical Level 3 Certification is essential. New team members must obtain certification within 30 days of joining.


• Encore Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic). New team members must be certified by a qualified proctor within 60 days.


• 2-3+ years of experience in customer service or hospitality is preferred.


• 2-3+ years of experience in audiovisual technology is required.


• A valid driver's license is necessary for team members in roles that may involve operating company vehicles.


• Additional DOT requirements may need to be fulfilled if applicable.

Competencies


• Ownership


• Hospitality


• Professionalism


• Responsiveness


• Safety Consciousness


• Decision Quality


• Technological Proficiency


• Effective Communication


• Results-Driven


• Trustworthiness

Work Environment

Hotel

Work is conducted in a hotel/convention center environment with moderate exposure to outdoor temperatures and elements such as dirt, sand, and dust. The working conditions may range from moderately quiet to noisy. Team members will utilize high-end audiovisual equipment and electrical components, and may be required to work at heights using lifts and ladders. Team members may be assigned to multiple hotel locations. Working hours may include irregular schedules and on-call status, encompassing days, evenings, weekends, and holidays. Team members must comply with appearance standards as outlined by Encore based on individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse setting. Team members must adhere to appearance standards as defined by Encore in a warehouse environment and while traveling, based on individual venues or a representation of venues in that city or area. In the warehouse, work will be conducted in conditions with exposure to outdoor temperatures and elements such as dirt, sand, and dust. The working conditions may vary from moderately quiet to noisy. Team members may utilize high-end audiovisual equipment and electrical components. Working hours may include irregular schedules and on-call status, encompassing days, evenings, weekends, and holidays.

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